As Starling, Revolut, Monzo and Tandem bank all seek further investment, questions are being raised whether there is funding round fatigue among investors due to a lack of clarity around margins and doubts about longer term funding. Signing-up new customers hasn’t proven difficult for most of the Challenger Banks. A.T. Kearney’s study concluded tha...
19 February 2020 Disruption in Retail Banking
Hi Melvin, thanks for raising the point. My error, it should have read 1 in 4 millenials to highlight the uptick.
20 Feb 2020 08:47 Read comment
There is a clear correlation between conversational banking and customer satisfaction, you need look no further than the awards and satisfaction ratings of First Direct in the UK. The challenge for newcomers (to conversational banking) is not limited to how to support the conversation but how to enable the broader conversations desired by customers, without having to pass through banking silo's between each department in the bank.
17 Apr 2019 09:44 Read comment
BelgaCom were amongst the first to foray into live mobile payments in 2009 with PingPing developed in conjunction with Tunz (acquired by Ogone who, in turn, were recently acquired by Ingenico). Consequently the announcement of a Pilot with Accenture should [in theory] be building on their experience gained in the intervening four years of having a live mobile money service, moreover it begs the question of why not develop pingping with Ingenico to achieve multi-channel capability?
20 Mar 2013 12:39 Read comment
Colin BarkerSenior Director at Capgemini
Venugopal PSVSenior Director at Capgemini
Kim EngmanSenior Director at Tietoevry Banking
Niccolo GamaleriSenior Director at Royal Park Partners
Deniz AgaogluSenior Director at Deloitte
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