Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new and entirely novel experiences for customers. While larger banks often consider automation solely or primarily a cost reduction exercise, challenger ba...
24 June 2019 Customer Service 2015-2019-2025
Michael PalmieriCEO at FFI Solutions
James NevilleCEO at Yaspa
Naveen KhannaCEO at ebizneeds
Alexander BachmannCEO at Mitgo Group
Ellison Anne WilliamsCEO at Enveil
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