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World Retail Banking Report 2015 - Customer Satisfaction

Jeremy Lawrey, senior manager, PCA, Overdrafts and Payments, TSB Bank and Rosemary Stark, SVP, Banking, Capgemini discuss the customer satisfaction findings from the World Retail Banking Report.

A full copy of the World Retail Banking Report 2015, published by Capgemini and Efma, can be downloaded here -

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