Watch the latest FinextraTV stories covering fintech, banking and payments technology.
Balazs Fejes, Global Head of Banking and Financial Services Industry Business Unit, EPAM talks about how banks are working towards engaging with the entire customer experience to provide a holistic service.
Agree with Balazs Fejes views of going where bank customers dwell more - Resturants, malls rather than 'Well designed Physical branch'.
Journey needs to start of dis integration of branches to build low foot print branches - Service points / Meeting points for customers ofcourse technology can be enabler to achieve it.
Video Teller Machine equipped mini-branches could be a step into the mentioned direction. You can deploy them quickly in the interest zones such as shopping malls, gas stations etc.
Write a blog post about this story (membership required)
For Finextra's free daily newsletter, breaking news and flashes and weekly job board.