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The evolution of the bank branch

Balazs Fejes, Global Head of Banking and Financial Services Industry Business Unit, EPAM talks about how banks are working towards engaging with the entire customer experience to provide a holistic service.

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Comments: (2)

Hitesh Thakkar
Hitesh Thakkar - SME - Fintech startups (APAC and Africa) - India 16 June, 2015, 09:30Be the first to give this comment the thumbs up 0 likes

Agree with Balazs Fejes views of going where bank customers dwell more - Resturants, malls rather than 'Well designed Physical branch'.

Journey needs to start of dis integration of branches to build low foot print branches - Service points / Meeting points for customers ofcourse technology can be enabler to achieve it.

A Finextra member
A Finextra member 17 June, 2015, 04:59Be the first to give this comment the thumbs up 0 likes

Video Teller Machine equipped mini-branches could be a step into the mentioned direction. You can deploy them quickly in the interest zones such as shopping malls, gas stations etc.