22 February 2018
Visit www.capgemini.com/worldreports
« All videos

Innovating traditional banking channels

09 July 2014 | 9263 views | 1

Balazs Fejes, SVP, global head of financial services business unit, EPAM systems, explains what 'omnichannel' means in the practical sense, the demand for traditional banking channels and whether they can be innovated.

 For more information about EPAM’s Banking and Financial Services click here

Comments: (1)

Chris Yaldezian
Chris Yaldezian - IBM (Software Group) - San Ramon | 09 July, 2014, 19:09

Really? Talk to a teller for complex products? I don't think so.  My experience is that they might refer you to a branch "platform" officer to speak with you.

Omni-channel is real.  It might be a retail term but it is very relevant to banking.  And, it is interesting that in the conversation (except for the term) you validate the omni-channel requirement for banks.

The point of omni-channel is to tie together the un-integrated channels to beable to carry on a conversation with the customer seamlessly. Granted that some channels are more suited to certain types of conversations but they need to be tied together for a seamless experience for the customer.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Related blogs

Create a blog about this story (membership required)
visit www.ebaday.comRegister for the InAuth webinarvisit www.capgemini.com/worldreports

Top topics

Most viewed Most shared
ABN Amro moves escrow accounts to the blockchainABN Amro moves escrow accounts to the bloc...
10347 views comments | 15 tweets | 13 linkedin
Coinbase and Visa at loggerheads over erroneous charges on customer crypto accountsCoinbase and Visa at loggerheads over erro...
8583 views comments | 13 tweets | 12 linkedin
Ripple makes new connections to emerging marketsRipple makes new connections to emerging m...
8390 views comments | 13 tweets | 6 linkedin
hands typing furiouslySome Interesting Applications Of The Inter...
8053 views 3 | 7 tweets | 1 linkedin
BBVA-backed digital banking startup targets gig economy workersBBVA-backed digital banking startup target...
7312 views comments | 8 tweets | 12 linkedin