Brigid Whoriskey, head of research and innovation, RBS, discusses the advantage of being a large incumbent in the market and highlights of a recent report by the bank around disruptive technologies and customer behaviour.
Read the RBS report here.
This is an interesting piece – to date much commentary has been about how new entrants, being more agile, are eroding the business of traditional large banks. Brigid is absolutely right in that established banks have scale and a lot of valuable data. But
do they all really take advantage of this? From my experience there is a lot to learn from new entrants to the banking industry, which are taking advantage of digitization to launch disruptive new business models.
Great points here.. and far from being complacent, banks are looking to collaborate. My post on linkedin.
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