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Banks and digital transformations

Massimo Proverbio, global managing director of payment services at Accenture, focuses on banks' transformational priorities.



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Comments: (1)

A Finextra member
A Finextra member 21 October, 2013, 14:34Be the first to give this comment the thumbs up 0 likes

Agree with this point of view, but digital is just one channel that banks must consider as consumers demand a multichannel approach to banking. The branch network still has legs if banks are willing to consider new models to drive growth and provide an improved customer experience. 

I've detailed some thoughts on the economics of retail bank branch networks on this video blog:

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