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High-tech and high-touch the sweet spot for banking

Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking & Wealth Management, Emirates NBD, talks at the SAP Financial Services Forum about how banks can compete successfully if they pick up the pace of innovation, the need to rewire the back end to keep up with front end innovation, the future of robots in financial services, and how in the world of digital, analogue can be the biggest differentiator.

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Comments: (1)

João Bohner
João Bohner - Independent Consultant - Carapicuiba 08 December, 2017, 12:27Be the first to give this comment the thumbs up 0 likes


By far, the best strategic description of the Future Scenario for Banks to pick up the pace of innovation, that I've ever found.

It is coherent, concrete and within the reality of what is happening in technology evolution.

No 'hunches'.

"The 4-key good digital things:

1 Efficient - Costs

2 Effective - Customer requirements

3 End-to-end process - Rewire the back end

4 Ecosystem - Bank x nonbank"

Congrats Mr. Suvo!