US Web-only bank NetBank is to use the Omvia communications platform from Dallas-based Intervoice to power its speech activated automated customer service application.
Intervoice says the Omvia applications will provide enterprise-wide interactive voice response (IVR) capabilities, allowing NetBank to deliver a consistent customer experience across all business channels.
Bill Williams, chief operations executive for NetBank, says customers want access 24/7 to perform many service functions on their own: "This new system is highly intuitive and will be even easier for our customers to use."
The vendor says the software provides customers with convenient access to information, regardless of location or number dialled.