Sparda Bank Hamburg live with Nuance speech recognition system

Sparda Bank Hamburg has gone live with a voice-activated telephone banking solution from California speech technology firm Nuance.

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Sparda Bank Hamburg live with Nuance speech recognition system

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Nuance developed the German language system with its partner SemanticEdge. The software currently automates more than 50,000 customer service calls per month.

The system replaces a touchtone menu and provides customers with more than 50 voice-activated services, including bill pay, ATM locator and account status information.

Heinz Wings, CEO of Sparda Bank Hamburg, says: "Speech seemed the obvious answer for our customer service. We feel that speech recognition has modernised our business."

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