Misys outsources IFA services to India

Misys outsources IFA services to India

Banking systems vendor Misys is to open a quality assurance centre in New Delhi to provide research and support for its 7000 independent financial adviser customers (IFAs) in the UK.

Up to 80 people will be employed at the facility, which is being developed as part of a five-year $10m deal between Misys IFA Services and Indian technology and business outsourcing firm NIIT SmartServe.

Patrick Gale, chief executive, Misys IFA Services, comments: "Our network members can be assured that the new quality centre, in partnership with NIIT SmartServe, will help to raise standards across the industry."

The vendor will continue to process documents at its existing centres in the UK and will monitor and support the New Delhi operation during the set-up period.

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