Under the deal, Skandia's unit linked pensions business SkandiaLink; its life assurance and pensions business, Skandia Liv; and its health insurance business, Skandia Lifeline will be supplied with a 100-seat licence for the Fineos Service Centre and Workflow Manager applications.

Due to go live in June 2002, the solution will provide the Skandia companies with effective management of all administration processes associated with new business, as policy applications will be intelligently routed through the pre- and post-approval processes, irrespective of whether it is a pension or insurance policy, says Fineos.

Sales and service staff will also be able to access a common customer and policy overview across all operations, ensuring that the progress of applications can be effectively managed and monitored at all times.

Hanne Christensen, COO, Skandia Liv says: "By unifying the sales process across our two pension companies and our health and life insurance operations...the Fineos solution gives us the ability to process policies seamlessly across the three operations, thus increasing the volume of business we can facilitate without increasing the number of service staff."

The deployment of the Fineos CRM solution represents the first phase in a three-phase implementation for Skandia in Denmark. The further phases of the project will involve the implementation of the Fineos Document Management and Imaging solution followed by full CTI (computer telephony integration) with the Skandia business operations.

The deal also represents Fineos' first sale in the Scandinavian market.