On the heels of its first US contract win with Fortis, Irish software vendor Fineos has stepped up its campaign in the North American insurance market with the release of Fineos Investor, a front-to-back office customer and contract management system.
The component-based system is designed for developing, administering and distributing annuity, savings and investment products across multiple channels. Customer and policy information is captured through the Internet, call centres and branch offices. The system's workflow components then automate the administrative tasks needed to deliver the relevant products and services.
Using the Fineos system, insurance companies will be able to deliver and sell products faster and across new channels, as well as improve relationships with customers by fully unifying and automating marketing, sales and customer service with all policy administration functions, says the company.
Michael Kelly, CEO at Fineos, says: "Fineos Investor enables a single view of the customer across existing legacy systems, combined with powerful product creation tools. The effect of this is that new product innovations can be delivered to market in a shorter timeframe, the costs involved in customer acquisition are reduced and insurers have a much clearer understanding of who their customers are."
Fineos recently won its first US contract, supplying Fortis with its multi-channel intake and claims management system, Fineos Disability.