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Half of Klarna employees using ChatGPT Enterprise

Half of Klarna employees using ChatGPT Enterprise

Klarna has become an early adopter of the enterprise version of Open AI's ChatGPT, with half of the BNPL giant's workforce now using the technology.

Klarna was one of the first firms out of the gate when the ChatGPT generative AI bot was released earlier this year, building a plugin to provide shoppers with personalised product recommendations.

Now the Swedish firm is taking advantage of ChatGPT Enterprise - which offers higher speeds, better availability and enterprise-level data security - for internal use.

Around 2500 Klarna employees now have access to the API and are using the technology in a wide variety of use-cases, from AI-powered shopping recommendations to streamlining customer service.

CEO Sebastian Siemiatkowski is pushing to expand this, saying: "“One of the things I'm following closely right now is exactly how many of our employees are using their Open AI account.

"We are currently at 2500 out of 5000 employees. So even though we push everyone to test, test, test and explore, still only 50 percent of our employees use it daily. That's why we have to find new ways to get more people to use OpenAI’s fantastic tech.”

Comments: (2)

Richard Page
Richard Page - Avizent - Reading 31 August, 2023, 06:58Be the first to give this comment the thumbs up 0 likes

All very well and smart thing to do but iusers need to be trained on it's use as ChatGPT does give erroneous answers sometimes. So it requires human intelligence and knowledge to be able to be critical and assess whether results are accurate and correct. Blindly accepting ChatGPT's output can lead to serious blunders. Used wisely it's an awesome tool that boosts productivity.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 31 August, 2023, 10:14Be the first to give this comment the thumbs up 0 likes

Can't resist responding to this headline with the standard quip "The other half are lying". But, given ChatGPT's propensity for hallucination, I don't know which half is telling the truth!