ABN Amro calls on S1 for voice-enabled customer service
19 December 2001 | 3014 views | 0
ABN Amro North America is to implement S1's voice technology across its mortgage operations.
S1's enterprise vCSR voice solution will assist the bank's customer representatives by automating routine tasks so they can focus on more complex customer service issues, says the company.
The bank is also planning to incorporate natural language technology into the system, which will enable customers to use their own spoken words to request up-to-the-minute automated information and responses.