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Claro takes anti-BNPL campaign to London's streets

Claro takes anti-BNPL campaign to London's streets

As a new study suggests that the ballooning BNPL industry is not taking market share away from credit cards, financial coaching app Claro Money has taken to London's streets with a billboard campaign urging Brits to "Say bye now to Buy Now, Pay Later".

Claro has erected a billboard in Canary Wharf, put up posters on the London Underground and sent a van around the capital to share its message.

Citing figures from the Financial Conduct Authority, the firm says that the unregulated BNPL market more than trebled in size during 2020, "putting millions of customers at risk of unmanageable debt".

In the last two weeks, Monzo, Revolut and Curve have all jumped into the BNPL arena, joining the likes of Klarna, Clearpay and Laybuy.

The FCA is working on regulation for the industry, which it has said poses "significant potential for consumer harm," citing figures which show that more than one in ten customers of a major bank using BNPL were already in arrears.

The Claro campaign comes as a TransUnion study shows that BNPL is often not being used as a replacement for credit cards and other lending options.

Liz Pagel, SVP, consumer lending, TransUnion, says: “Consumers who may utilise point-of-sale financing are not doing so at the expense of traditional credit. We saw consumers who have applied for POS financing building balances on bank and retail cards, and applying for new credit at higher levels than the general credit population.

"These new forms of financing are growing the credit pie - opening up more opportunities for both consumers and lenders."

Comments: (2)

Marite Ferrero
Marite Ferrero - Lumiere LTD - London 24 September, 2021, 10:05Be the first to give this comment the thumbs up 0 likes

Most can see the link between the squeeze on interchange rates and the growth of BNPL and other credit facilities. Entities that issue payment instruments need to make money. There is more money to be made issuing credit than debit. 

Some BNPL schemes automatically take the payment from the customers' debit cards enabling customers to benefit from 0% credit. The merchants pay for this type of BNPL. BNPLs are not all the same. Consumers and the FCA might want to watch out for BNPLs that automatically charge interest.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 27 September, 2021, 11:50Be the first to give this comment the thumbs up 0 likes

When they can get instant gratification with BNPL for what they want, who is going to save up with Layaway for what they need?

I can easily see how BNPL will disrupt a financial coaching app like Claro! 

On a side note, the finding of this study - BNPL industry is not taking market share away from credit cards - resonates strongly with my prediction in BNPL Ain't Killing Banks. It's Making Them Rich: BNPL is yet another product in which "Banker Bets, Banker Wins".