From Pat Tierney, president and CEO: "Most of our employees were able to miraculously escape in the few minutes between the two plane crashes. 15 Thomson Financial employees are currently unaccounted for. We are communicating with their families and helping them in any way we can to determine the status of their loved ones.
"It is with great sadness that we confirm that one of our employees was on American Airlines Flight #11. We express our deepest sympathy to his family and we are working closely to support them in every way possible during this tragic time.
"We have also confirmed that almost all of our employees in lower Manhattan were in their respective buildings and able to exit the area quickly and safely. We are in the process of contacting and counting each and every employee in these facilities to make completely sure that everyone is safe. If you have any pertinent information, please contact our employee hotline or send an email to the firstname.lastname@example.org. Your help and information is greatly appreciated.
"To help our employees deal with this tragic event, we have made arrangements for trauma and crisis counseling at all operating New York sites as well as other locations. This support will continue to be available to our employees as long as needed.
"We are making significant progress in implementing contingency plans to ensure that our businesses can continue to operate on a fully functional basis.
"New York City officials have indicated that all buildings in the downtown financial district area will be closed until further notice and most probably through the end of this week, including our offices at 195 Broadway, 111 Fulton, 75 Wall Street, William Street, Liberty Plaza, 55 Water, 1 Whitehall, 395 Hudson, West 56th Street and 1 State Street Plaza. All other locations, including the Newark facility, are operational. All employees in those locations should proceed to work as normal.
"We are putting together plans to house critical functions in temporary locations where employees can work. By the end of the day on Thursday, we will provide more details. Supervisors will be in contact with individuals and directing them as to their temporary work locations, most likely to start on Monday morning. All employees who are not able or required to come to temporary facilities should make their best efforts to productively work from home. Since status of facilities availability can change quickly, please regularly check the TF website and employee hotline for further updates.
"The majority of our business functions and our product services are operational worldwide. We have sent an e-mail correspondence to all customers regarding the World Trade Center disaster and customer service contact information (see TF website for detail). We continue to be available to assist our customers with any special needs they have.
"To update you with important news regarding this tragic event, regularly check the TF employee crisis hotline: 800-545-3540 (or during non-business hours or from overseas, the hotline can also be accessed at 617-856-2000). You can call to listen to a recorded update and/or speak to a representative.