Dutch bank ING welcomed a special guest to its headquarters this week: Pepper, a humanoid robot who may herald the beginning of an AI-driven future for banking services.
Created by Japanese group Softbank, Pepper has already made its debut at the flagship Tokyo branch of Mizuho. The bank hired the 48-inch humanoid last summer to entertain customers with games and multimedia and provide basic information on products.
More recently, Softbank announced that Pepper will start taking orders and payments in some Pizza Hut Asia restaurants by the end of the year thanks to an app built by the MasterCard Labs team in Singapore.
Intrigued by the prospect of a robotic future, ING’s robotics and artificial intelligence lead Vinoth Raman, invited Pepper for a tour of the bank's headquarters in Amsterdam. He made quite an impression: