Citi fintech chief Heather Cox quits for USAA

Citi fintech chief Heather Cox quits for USAA

Citi's head of fintech, Heather Cox, is leaving the bank to join USAA as chief technology and digital officer.

Cox joined Citi from Capital One in 2014 as chief client experience, digital and marketing officer at the global consumer banking business.

Last October she was picked to lead a new fintech unit tasked with making the US banking giant ready for a "mobile first" future.

Reporting to CEO Stuart Parker, in her newly created role at USAA Cox will lead a team that includes IT, digital strategy and operations, and experience design.

Says Parker: "Heather’s appointment reinforces our service commitment in fast-moving areas like digital, technology and user experience. She’s the right leader to take us where we’re going."

Adds Cox: "USAA is known for innovating and delivering an excellent member experience for the military community. I can’t wait to join the team."

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 15 August, 2016, 13:50Be the first to give this comment the thumbs up 0 likes

Already? I barely finished reading the FORTUNE article Here’s How Citigroup Is Embracing the ‘Fintech’ Revolution that waxed eloquent about how Stephen Bird, CEO of global consumer banking for Citi, and Heather Fox, CEO of Citi FinTech, are going to create "a financial technology startup within the megabank". But the last section of the article exposed such a fundamental disconnect between vision and execution that this latest development shouldn't come as such a big surprise.