16 January 2018
visit www.avoka.com

Barclays rolls out voice biometrics for phone banking

01 August 2016  |  17117 views  |  0 call centre Customer assitant

Barclays is ditching passwords in favour of voice biometrics technology at its call centres, meaning that customers will be authenticated when they start talking.

Customers who call Barclays have previously needed to share their passcodes or 16-digit debit card numbers in order to verify themselves.

With the new system, customers will have their voice recorded and held on file by the bank. Then, when the call to access their account, they engage in a few seconds of conversation with a staffer.

During that time, Nuance FreeSpeech voice biometrics technology is used to compare the customer's voice to their unique voiceprint on file, and silently signals to the employee when the customer's identity has been verified.

Barclays began using the Nuance system at its wealth management arm in 2013, finding that 93% of customers rated the technology at least 9 of 10 for speed, ease of use and security.

Next month the bank is extending it to all customers (although there is an opt-out option), claiming that the technology is not only quicker than passwords but a more secure barrier against fraud.

Steven Cooper, CEO, personal banking, Barclays, says: "We can all relate to the frustration of forgetting a password at the crucial moment. Voice security can cut out that part of the call completely and, unlike a password, each person’s voice is as unique as a fingerprint."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

DBS to roll out voice authentication; OCBC to take biometrics nationwide

DBS to roll out voice authentication; OCBC to take biometrics nationwide

24 May 2016  |  7722 views  |  0 comments | 7 tweets | 12 linkedin
Citi to roll out voice recognition tech across Asia

Citi to roll out voice recognition tech across Asia

05 May 2016  |  9209 views  |  0 comments | 8 tweets | 11 linkedin
Santander launches 'voice banking' technology

Santander launches 'voice banking' technology

22 March 2016  |  17018 views  |  0 comments | 48 tweets | 53 linkedin
HSBC to roll out voice and Touch ID to 15 million UK customers

HSBC to roll out voice and Touch ID to 15 million UK customers

19 February 2016  |  13475 views  |  0 comments | 19 tweets | 25 linkedin
Atom Bank to launch with face and voice biometrics

Atom Bank to launch with face and voice biometrics

16 December 2015  |  14696 views  |  0 comments | 35 tweets | 33 linkedin
Wells Fargo to usher in voice and facial biometrics for mobile corporate access

Wells Fargo to usher in voice and facial biometrics for mobile corporate access

26 June 2015  |  16240 views  |  1 comments | 20 tweets | 28 linkedin
Icici rolls out voice recognition tech

Icici rolls out voice recognition tech

25 May 2015  |  7638 views  |  1 comments | 9 tweets | 12 linkedin
USAA to roll out voice and facial authentication for mobile log-in

USAA to roll out voice and facial authentication for mobile log-in

20 January 2015  |  11789 views  |  2 comments | 17 tweets | 16 linkedin
Barclays preps voice biometrics for phone banking

Barclays preps voice biometrics for phone banking

23 June 2014  |  11315 views  |  1 comments | 15 tweets | 17 linkedin
US Bank trials voice biometric access to mobile app

US Bank trials voice biometric access to mobile app

12 February 2014  |  11293 views  |  0 comments | 23 tweets | 18 linkedin
Barclays tunes into customer voiceprints

Barclays tunes into customer voiceprints

08 May 2013  |  11642 views  |  0 comments | 14 tweets | 10 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.ebaday.comvisit www.fivedegrees.nl

Top topics

Most viewed Most shared
Buffett rubbishes cryptocurrencies; South Korea preps exchange crackdownBuffett rubbishes cryptocurrencies; South...
11015 views comments | 15 tweets | 17 linkedin
BNP Paribas Asset Management completes fund transaction blockchain testBNP Paribas Asset Management completes fun...
9751 views comments | 14 tweets | 31 linkedin
Crypto mining threatened by power capacity concernsCrypto mining threatened by power capacity...
8763 views comments | 17 tweets | 18 linkedin
Exchanges call for global fintech standardsExchanges call for global fintech standard...
8537 views comments | 17 tweets | 13 linkedin
Kodak announces blockchain plan, share price soarsKodak announces blockchain plan, share pri...
8270 views comments | 29 tweets | 24 linkedin

Featured job

Competitive
Germany, Austria or Switzerland

Find your next job