25 February 2018
Visit www.capgemini.com/worldreports

DBS to roll out voice authentication; OCBC to take biometrics nationwide

24 May 2016  |  7817 views  |  0 DBS

Singapore's DBS is to introduce voice biometrics to authenticate customers ringing in to its call centres by the end of the year.

The bank says the deployment will reduce the time customers spend on authentication by between 20 and 40 seconds. Instead of having to remember passwords and answers to security questions, customers can be verified in 15 seconds or less as they speak to customer service officers (CSOs).

Customers with a sore throat or who have to speak in a noisy area would still be verifiable as their voices are profiled by a number of identifiers such as speed of speech, cadence and pronunciation.

News of the DBS roll out comes just a week after Citibank announced plans to introduce the technolgy to one million customers across its Asian banking network.

Local rival OCBC Bank launched voice biometrics to a targeted group of retail customers in September 2015. These customers could use their voiceprints to authenticate banking requests for current accounts and cards balances, latest account transactions and the status of deposited cheques. The voice biometric authentication replaces PINs, one-time passwords and security questions at the bank’s Contact Centre, making the access to banking transactions and customer service agents faster.

The bank says voice biometrics will be available to retail customers in the fourth quarter of this year, when customers will be able to use their voiceprints to authenticate a majority of banking transactions.

In April this year, OCBC Bank also became the first bank to launch speech recognition at its Contact Centre.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

DBS Bank enables SMEs to apply for an account via video conferencing

DBS Bank enables SMEs to apply for an account via video conferencing

17 May 2016  |  7188 views  |  0 comments | 10 tweets | 13 linkedin
Citi to roll out voice recognition tech across Asia

Citi to roll out voice recognition tech across Asia

05 May 2016  |  9257 views  |  0 comments | 8 tweets | 11 linkedin
Tangerine Bank rebuilds mobile app for biometric authentication

Tangerine Bank rebuilds mobile app for biometric authentication

27 April 2016  |  9863 views  |  0 comments | 11 tweets | 16 linkedin
Atom opens with a promise to change UK banking landscape

Atom opens with a promise to change UK banking landscape

06 April 2016  |  19824 views  |  5 comments | 49 tweets | 56 linkedin
Santander launches 'voice banking' technology

Santander launches 'voice banking' technology

22 March 2016  |  17144 views  |  0 comments | 48 tweets | 53 linkedin
Capital One integrates with Amazon Alexa for voice-powered payments

Capital One integrates with Amazon Alexa for voice-powered payments

14 March 2016  |  13294 views  |  0 comments | 17 tweets | 19 linkedin
HSBC to roll out voice and Touch ID to 15 million UK customers

HSBC to roll out voice and Touch ID to 15 million UK customers

19 February 2016  |  13582 views  |  0 comments | 19 tweets | 25 linkedin
Royal Bank of Canada rolls out conversational biometrics

Royal Bank of Canada rolls out conversational biometrics

05 October 2015  |  7943 views  |  1 comments | 20 tweets | 27 linkedin
ING Bank introduces voice-activated mobile payments

ING Bank introduces voice-activated mobile payments

29 July 2015  |  22030 views  |  0 comments | 30 tweets | 37 linkedin
Wells Fargo to usher in voice and facial biometrics for mobile corporate access

Wells Fargo to usher in voice and facial biometrics for mobile corporate access

26 June 2015  |  16381 views  |  1 comments | 20 tweets | 28 linkedin
Eastern Bank rolls out voice authentication tech at call centre

Eastern Bank rolls out voice authentication tech at call centre

19 June 2015  |  5241 views  |  0 comments | 10 tweets | 5 linkedin
Icici rolls out voice recognition tech

Icici rolls out voice recognition tech

25 May 2015  |  7672 views  |  1 comments | 9 tweets | 12 linkedin
CaixaBank adds voice command option to mobile app

CaixaBank adds voice command option to mobile app

27 February 2015  |  8423 views  |  1 comments | 11 tweets | 6 linkedin
USAA to roll out voice and facial authentication for mobile log-in

USAA to roll out voice and facial authentication for mobile log-in

20 January 2015  |  11838 views  |  2 comments | 17 tweets | 16 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.nextgenbanking.co.ukvisit www.ebaday.comVisit https://www.capgemini.com

Top topics

Most viewed Most shared
Ripple makes new connections to emerging marketsRipple makes new connections to emerging m...
12672 views comments | 16 tweets | 10 linkedin
hands typing furiouslySome Interesting Applications Of The Inter...
10836 views 4 | 9 tweets | 1 linkedin
Basel Committee outlines disruptive fintech scenariosBasel Committee outlines disruptive fintec...
9335 views comments | 15 tweets | 26 linkedin
Investment Association sets up fintech accelerator for asset managersInvestment Association sets up fintech acc...
8718 views comments | 19 tweets | 10 linkedin
R3 creates Legal Centre of Excellence for blockchain technolgyR3 creates Legal Centre of Excellence for...
8638 views comments | 11 tweets | 14 linkedin

Featured job

Basic c. EUR 90K OTE c. EUR 180K plus full bene...
Paris (preferred) or London

Find your next job