24 February 2018
visit www.nextgenbanking.co.uk/

Barclays preps voice biometrics for phone banking

23 June 2014  |  11359 views  |  1 Barclays branch sign

Barclays is rolling out voice biometrics technology at its call centres that recognises customers when they start talking.

Customers who call Barclays currently have to share their passcodes or 16-digit debit card numbers in order to verify themselves.

With the new system, customers can choose to have their voice recorded and held on file by the bank. Then, when the call to access their account, they engage in a few seconds of conversation with a staffer.

During that time, Nuance FreeSpeech voice biometrics technology is used to compare the customer's voice to their unique voiceprint on file, and silently signals to the employee when the customer's identity has been verified.

Barclays began using the Nuance system at its wealth management arm last year but is set to introduce it for normal retail customers early next year.

Ashok Vaswani, chief executive, Barclays personal and corporate banking, told the Sunday Telegraph that the technology is "foolproof" and cuts the time it takes to verify customers from 90 seconds to 10 seconds.

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 24 June, 2014, 16:10

It'd be interesting to know if such verification will be used only for balance inquiries and the like or suffice even for fund transfer requests.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

US Bank trials voice biometric access to mobile app

US Bank trials voice biometric access to mobile app

12 February 2014  |  11373 views  |  0 comments | 23 tweets | 18 linkedin
ANZ experiments with voice biometrics as tech investment programme gains ground

ANZ experiments with voice biometrics as tech investment programme gains ground

28 November 2013  |  6639 views  |  1 comments | 5 tweets | 5 linkedin
Barclays tunes into customer voiceprints

Barclays tunes into customer voiceprints

08 May 2013  |  11689 views  |  0 comments | 14 tweets | 10 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
Register for the webinarvisit www.swift.com/your-needs/instant-paymentsvisit www.ebaday.com

Top topics

Most viewed Most shared
Ripple makes new connections to emerging marketsRipple makes new connections to emerging m...
11732 views comments | 16 tweets | 10 linkedin
hands typing furiouslySome Interesting Applications Of The Inter...
10310 views 3 | 9 tweets | 1 linkedin
Basel Committee outlines disruptive fintech scenariosBasel Committee outlines disruptive fintec...
8506 views comments | 15 tweets | 26 linkedin
Investment Association sets up fintech accelerator for asset managersInvestment Association sets up fintech acc...
8041 views comments | 19 tweets | 10 linkedin
R3 creates Legal Centre of Excellence for blockchain technolgyR3 creates Legal Centre of Excellence for...
7733 views comments | 10 tweets | 14 linkedin

Featured job

Find your next job