23 October 2017

Barclays preps voice biometrics for phone banking

23 June 2014  |  11239 views  |  1 Barclays branch sign

Barclays is rolling out voice biometrics technology at its call centres that recognises customers when they start talking.

Customers who call Barclays currently have to share their passcodes or 16-digit debit card numbers in order to verify themselves.

With the new system, customers can choose to have their voice recorded and held on file by the bank. Then, when the call to access their account, they engage in a few seconds of conversation with a staffer.

During that time, Nuance FreeSpeech voice biometrics technology is used to compare the customer's voice to their unique voiceprint on file, and silently signals to the employee when the customer's identity has been verified.

Barclays began using the Nuance system at its wealth management arm last year but is set to introduce it for normal retail customers early next year.

Ashok Vaswani, chief executive, Barclays personal and corporate banking, told the Sunday Telegraph that the technology is "foolproof" and cuts the time it takes to verify customers from 90 seconds to 10 seconds.

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 24 June, 2014, 16:10

It'd be interesting to know if such verification will be used only for balance inquiries and the like or suffice even for fund transfer requests.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

US Bank trials voice biometric access to mobile app

US Bank trials voice biometric access to mobile app

12 February 2014  |  11150 views  |  0 comments | 23 tweets | 18 linkedin
ANZ experiments with voice biometrics as tech investment programme gains ground

ANZ experiments with voice biometrics as tech investment programme gains ground

28 November 2013  |  6499 views  |  1 comments | 5 tweets | 5 linkedin
Barclays tunes into customer voiceprints

Barclays tunes into customer voiceprints

08 May 2013  |  11578 views  |  0 comments | 14 tweets | 10 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.innotribe.comRegister now

Top topics

Most viewed Most shared
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
16016 views comments | 18 tweets | 31 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
13811 views comments | 22 tweets | 28 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
10141 views comments | 12 tweets | 23 linkedin
satelliteGates Foundation backs Ripple collaboratio...
10000 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8990 views comments | 9 tweets | 18 linkedin

Featured job

Competitive base + commission + benefits
Denmark, Finland, Iceland, Norway or Sweden

Find your next job