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Banks must 'think big' to beat off fintech competitors - CapGemini

18 April 2016  |  13724 views  |  3 tape measure

Banks the world over need to 'think big' to meet evolving customer demands in the digital age, revamping core systems and establishing full competency in API-based software development, says CapGemini in the 2016 edition of its annual World Banking Report.

Fintech providers are making increasingly significant inroads with customers, yet the vast majority of banks admit they are not adequately prepared to manage this emerging threat, says the consultancy.

The report found that nearly two-thirds of the 16,000 retail banking customers polled for the study are now using fintech products or services, and are much more likely to refer friends and family to their fintech provider (55%) than to their bank (38%). Fintech providers are viewed as easy to use and provide a good user experience in contrast to their incumbent banking counterparts.

However, while 96% of banking executives agree that the industry is evolving toward a digital banking ecosystem, where fintech providers play a much bigger role, only 13% say they have the systems in place to support it.

“The inability of banks to innovate leaves the door wide open for fintech providers to attract new customers,” says Anirban Bose, head of global banking and financial services, Capgemini. “There is opportunity for banks to begin working collaboratively with these companies, but they must formulate a rapid response plan to do so before the swiftly evolving bank environment outpaces their window for change.”

In order to respond to the threat these companies pose to more traditional models, nearly two-thirds of bank executives say they need to view fintech firms as partners, with the majority of bank development strategies taking the form of collaboration (46%) and investment (44%). Less than one-fifth (18%) say they plan to acquire fintech firms or their technology.

Comments: (3)

Gerard Hergenroeder
Gerard Hergenroeder - IBM - New York | 18 April, 2016, 14:07

During the 1970's the banks were the pillar of innovation. They were drowning in checks volumes and consumers were begging for loans. Hence, new payment solutions such as credit cards, ATMs and the ACH were introduced.  Fast forward to today! Banks have spent a fortune on regulatory compliance due to the great recession. Innovation has fallen by the wayside. Banks CEOs need to reverse this trend by investing in their future. Remember 99% of the Fintechs will fail.

.

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A Finextra member
A Finextra member | 18 April, 2016, 15:12 Customers won't leave the main retail banks in droves - there's just too much risk associated with smaller players managing your current (checking) account. Fintech by its very nature has minimal resilience to manage industrial scale volume in a secure environment. Only a small number of customers will trust these startups with their salary credits. What fintech can do is create the products that banks or established brands (with deep pockets), use as part of their overall customer experience. Loans and cards would be a far easier route to create customers for fintech led organisations, due to reduced barriers to entry and high take up. You're more likely to apply for a card or loan with a new bank than risk your main current account. Build a portfolio and brand on lending products and cross sell post acquisition..
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Prasenjit Das
Prasenjit Das - NIIT Technologies Limited - Noida , India | 19 April, 2016, 05:50

Approximately 4000 fintech startups are active with a dozen of them being valued at over $1 billion .Most being tiny though they are growing fast. Lending Club, the biggest fintech lender, has arranged $9 billion of loans since launching in 2007 compared to $885 billion of credit-card debt in America alone. While fintech groups do business in the billions Banks deal in trillions. Few in Silicon Valley or Silicon Roundabout want to take on that heavily regulated bit of finance. Many admit they depend on the Bank. After all, you need a bank account to use most fintech services.

Bank can buy such Fintech or Partner . Technology innovation not being so core to banking Banks always have the option of -Incubating Fintechs

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