20 January 2017
visit http://www.wolterskluwerfs.com

Ulster Bank customers hit by yet another IT breakdown

12 December 2013  |  4125 views  |  0 Cheque with penci

Long-suffering customers of Ulster Bank have been hit by the latest in a series of IT glitches that have disrupted online services at the Royal Bank of Scotland subsidiary.

The bank has promised to reimburse customers left out of pocket as a result of the latest failure, which hit overnight payments processing leading to delays in inbound and outbound transactions on customer accounts.

The Ulster Bank helpdesk service on Twitter has been working over-time to reassure customers over this and a series of other IT failures that have beset the bank in recent months.

Ulster Bank parent company RBS was last week left lamenting decades of underinvestment in IT systems after customer debit card transactions died on the busiest shopping day in the calendar. Just days later the embattled British bank was hit by a Distributed Denial of Service attack that disrupted online services for over an hour.

Last summer, customers were locked out of their accounts for several days, costing the bank more than £120 million in compensation and CEO Stephen Hester his bonus.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Quarter of Brits would consider leaving bank over IT meltdown - survey

Quarter of Brits would consider leaving bank over IT meltdown - survey

04 December 2013  |  5456 views  |  1 comments | 10 tweets | 7 linkedin
In wake of latest meltdown, RBS boss admits decades of IT neglect

In wake of latest meltdown, RBS boss admits decades of IT neglect

03 December 2013  |  8316 views  |  8 comments | 10 tweets | 5 linkedin
'Punch bag' RBS fights back with proactive approach to social media

'Punch bag' RBS fights back with proactive approach to social media

26 November 2013  |  9096 views  |  1 comments | 15 tweets | 9 linkedin
Jobs to go as Ulster Bank takes axe to branch network

Jobs to go as Ulster Bank takes axe to branch network

03 July 2013  |  3543 views  |  0 comments | 4 tweets | 3 linkedin
In wake of IT meltdown at Ulster Bank, Ireland toughens up payment system risk assessment

In wake of IT meltdown at Ulster Bank, Ireland toughens up payment system risk assessment

28 May 2013  |  4778 views  |  1 comments | 5 tweets | 5 linkedin
UK regulator begins probe into RBS IT disaster

UK regulator begins probe into RBS IT disaster

09 April 2013  |  7421 views  |  0 comments | 6 tweets | 2 linkedin
Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

28 March 2013  |  8665 views  |  1 comments | 7 tweets | 1 linkedin
RBS to invest £700 million in retail operations

RBS to invest £700 million in retail operations

18 March 2013  |  7262 views  |  2 comments | 8 tweets | 5 linkedin
RBS, NatWest and Ulster Bank customers hit by fresh IT meltdown

RBS, NatWest and Ulster Bank customers hit by fresh IT meltdown

07 March 2013  |  9675 views  |  1 comments | 4 tweets | 1 linkedin
RBS preps £80 million IT overhaul - Telegraph

RBS preps £80 million IT overhaul - Telegraph

22 October 2012  |  9558 views  |  2 comments | 11 tweets | 2 linkedin
In wake of RBS meltdown, MPs warn banks on IT systems

In wake of RBS meltdown, MPs warn banks on IT systems

04 September 2012  |  8697 views  |  3 comments
Ulster Bank offers IT meltdown victims £20 compensation

Ulster Bank offers IT meltdown victims £20 compensation

31 August 2012  |  5388 views  |  0 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8063 views  |  0 comments
Ulster Bank expects crash compensation to run into 'tens of millions'

Ulster Bank expects crash compensation to run into 'tens of millions'

18 July 2012  |  6845 views  |  0 comments
RBS meltdown blamed on Indian IT operative

RBS meltdown blamed on Indian IT operative

27 June 2012  |  12447 views  |  5 comments
RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

21 June 2012  |  13165 views  |  3 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
http://www.financialcrimerisk.fiserv.com/aml?r=finextraVisit contisgroup.com

Who is commenting?

Top topics

Most viewed Most shared
Banks face big profit loss to digitisation - McKinseyBanks face big profit loss to digitisation...
15813 views comments | 88 tweets | 110 linkedin
Seven banks plan blockchain platform for SMEsSeven banks plan blockchain platform for S...
12566 views comments | 48 tweets | 44 linkedin
Accenture beats Brexit blues with largest-ever London startup programmeAccenture beats Brexit blues with largest-...
10929 views comments | 31 tweets | 20 linkedin
HSBC forms tech advisory boardHSBC forms tech advisory board
6283 views comments | 21 tweets | 22 linkedin
US fintech firms join forces to push data sharing via APIsUS fintech firms join forces to push data...
5977 views comments | 37 tweets | 34 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job