23 April 2017
visit http://events.sap.com/gb/fsi-forum-2017/en/home

Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

28 March 2013  |  8798 views  |  1 mobile

RBS, NatWest and Ulster Bank customers have been hit by yet another technical glitch, this time locking them out of their mobile banking apps.

The banking group's various Twitter handles confirmed at around 9.00am that a "technical problem" was preventing both personal and business users from logging in to their apps:


The issue has since been fixed for Android users but apps on other operating systems are still unavailable at pixel time:


Earlier this month RBS customers were left unable to withdraw cash from ATMs, make card payments or access Internet and phone banking for several hours after a technical meltdown at the group.

That came less than a year after a bungled software update at the banking group saw a huge payments backlog develop, causing chaos for account holders.

On Twitter, some customers appear to be reaching breaking point:


The Daily Mail has suggested that the latest outage could be linked to the massive Spamhaus cyber-attack which has slowed the world's Internet but a bank spokesman told the tabloid that the two events are not "understood" to be related.

Comments: (1)

A Finextra member
A Finextra member | 30 March, 2013, 11:34

The Nat West app seems to be working now.

 

Looks like they've been burning the midnight oil over the Bank Holiday w/e.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

RBS launches in-app 'Mobile Chat' for customer service on the go

RBS launches in-app 'Mobile Chat' for customer service on the go

26 March 2013  |  10124 views  |  0 comments | 24 tweets | 9 linkedin
RBS launches mobile number-based P2P payments service

RBS launches mobile number-based P2P payments service

14 March 2013  |  11933 views  |  2 comments | 18 tweets | 9 linkedin
RBS, NatWest and Ulster Bank customers hit by fresh IT meltdown

RBS, NatWest and Ulster Bank customers hit by fresh IT meltdown

07 March 2013  |  9785 views  |  1 comments | 4 tweets | 1 linkedin
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8166 views  |  0 comments
NatWest tech woes return; Nationwide has own problems

NatWest tech woes return; Nationwide has own problems

26 July 2012  |  7997 views  |  2 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13303 views  |  1 comments | 1 tweets

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comvisit dh.com

Top topics

Most viewed Most shared
BBVA runs live funds transfers over RippleBBVA runs live funds transfers over Ripple
8554 views comments | 27 tweets | 16 linkedin
Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile inWestern Union and MoneyGram unveil Faceboo...
8117 views comments | 16 tweets | 17 linkedin
Alipay and WeChat near $3 trillion payments milestoneAlipay and WeChat near $3 trillion payment...
7391 views comments | 34 tweets | 35 linkedin
hands typing furiouslyDoes the Buck Stop with GameStop?
7044 views 0 | 3 tweets | 7 linkedin
Bank of England accelerator to tackle Big Data and privacy in distributed ledgersBank of England accelerator to tackle Big...
6643 views comments | 18 tweets | 11 linkedin

Featured job

to 120K base, £300K ote, stock options
London, UK

Find your next job