21 August 2017
Find out more

Barclaycard outsources UK customer service operations to FirstSource

01 October 2010  |  11760 views  |  0 Outsourcing

Barclaycard is to outsource customer service operations for its UK credit card and consumer lending business to Indian BPO outfit FirstSource.

FirstSource has signed a five-year deal with the UK bank, which will entail the transfer of some 700 staff at its Teeaside call centre as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, says: "Firstsource has given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base. We are confident this partnership is the right option for our colleagues, customers and the Barclaycard business."

In February 2008, Firstsource signed a similar five-year outsourcing agreement with Barclays' US credit card business, where it runs the bank's operations centre in Colorado Springs.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Barclaycard explores contactless future

Barclaycard explores contactless future

30 September 2010  |  14204 views  |  0 comments
Barclaycard partners KashFlow on e-invoicing trial

Barclaycard partners KashFlow on e-invoicing trial

04 August 2010  |  8471 views  |  0 comments
Barclaycard to hire 200 staff for new Long Island facility

Barclaycard to hire 200 staff for new Long Island facility

19 November 2008  |  6296 views  |  0 comments
Barclaycard fined for silent calling

Barclaycard fined for silent calling

26 September 2008  |  8996 views  |  0 comments
Barclaycard cuts 1000 Goldfish jobs

Barclaycard cuts 1000 Goldfish jobs

08 May 2008  |  9041 views  |  0 comments
Barclaycard to shut Manchester call centre

Barclaycard to shut Manchester call centre

06 March 2007  |  8626 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comdownload the paper nowvisit www.worldpaymentsreport.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10579 views comments | 24 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8839 views comments | 19 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
8831 views 0 | 4 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8503 views comments | 10 tweets | 7 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
8168 views comments | 17 tweets | 16 linkedin

Featured job

Competitive
New York, NY - USA (some flexibility on location)

Find your next job