18 February 2018
visit www.ebaday.com

Merchants fuming over PayPal glitch

28 May 2008  |  54491 views  |  0 call centre Customer assitant

Glitches with the PayPal service has left merchants unable to accept some international payments for almost two weeks. The bug has also prevented merchants from charging some customers for handling costs.

Furious merchants have hit online message boards to complain about the glitch, which has prevented customers from using PayPal's "handling_cart" feature - which adds charges for handling and shipping - since 15 May.

Since then the subscription payments page has also stopped letting customers choose their country via the dropdown menu when entering credit card information during checkout. This means new users are unable to make international payments.

Merchants have attacked PayPal's slow response to the problem and failure to keep people informed.

PayPal finally posted a statement on its developer community site yesterday which says: "The fix for these issues has been identified. We're now in the process of scheduling these fixes to be rolled out to the live site."

But the eBay subsidiary has failed to indicate when the issue will be fixed.

In a posting on the developer community discussion board, one furious merchant accused PayPal of having a "cavalier attitude to their clients' businesses" and called the situation "utterly deplorable".

Meanwhile, in Australia eBay has filed a response to submissions to the Australian Competition and Consumer Commission (ACCC) on its plans to force customers in the country to use PayPal to make payments on the online auction site.

EBay has applied to the ACCC for an exemption from the Trade Practices Act as it prepares to stop vendors using other payments methods, such as direct bank deposits, cheques and money orders, on its online auction site. An option of paying on delivery will still be offered under the plans.

The firm's submissions says: "Any detriment to the public that may be caused by a lessening of competition as a result of the implementation of the project would be clearly outweighed by the significant public benefits that would be likely to result from it."

The ACCC says it expects to publish its view on the matter before 17 June, when eBay plans to introduce the measure.

In better news for the company, PayPal says it will move its Dublin operations centre, which houses European customer service, operations and fraud prevention functions, to a bigger facility later this year.

The company will move the centre - which has been in use since 2003 and currently houses around 900 staff - to a site at the Ballycoolin Business Park in Blanchardstown which holds around 1250 desks.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Australian banks to challenge eBay on PayPal plan

Australian banks to challenge eBay on PayPal plan

29 April 2008  |  12419 views  |  0 comments
PayPal and Sprint team on P2P mobile payments

PayPal and Sprint team on P2P mobile payments

25 April 2008  |  14031 views  |  0 comments
PayPal looks to tackle phishers by blocking unsafe browsers

PayPal looks to tackle phishers by blocking unsafe browsers

18 April 2008  |  10231 views  |  0 comments
HSBC e-payments system falls over again

HSBC e-payments system falls over again

09 April 2008  |  15665 views  |  0 comments
PayPal still the UK's favourite

PayPal still the UK's favourite

21 February 2008  |  12221 views  |  0 comments
PayPal apologises for payments outage

PayPal apologises for payments outage

12 October 2004  |  9099 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
Visit www.vasco.comvisit http://info.nice.comvisit www.swift.com/your-needs/instant-payments

Who is commenting?

Top topics

Most viewed Most shared
Saudi central bank provides sandbox for banks to try out Ripple techSaudi central bank provides sandbox for ba...
10880 views comments | 16 tweets | 11 linkedin
Aussie real-time payments platform goes liveAussie real-time payments platform goes li...
8480 views comments | 15 tweets | 42 linkedin
ECB launches staunch defence of cashECB launches staunch defence of cash
8270 views 10 comments | 21 tweets | 26 linkedin
hands typing furiouslyHow can Blockchain Help with AML KYC
7926 views 3 | 9 tweets | 6 linkedin

Featured job

Find your next job