17 January 2018
visit http://response.ncr.com

Norwich Union to shut down Liverpool call centre

25 July 2006  |  7946 views  |  0 Norwich Union

Insurance firm Norwich Union is closing down its customer call centre in Liverpool, leading to the loss of 321 jobs, and is shifting the work to other sites in the UK and to its offshore operations in India.

Norwich Union says it is shutting the call centre due to the continuing growth in online insurance sales as well as improved processes and increased efficiency.

The centre, which predominantly handles customer service calls for Norwich Union Direct, will close by 31 October 2006.

Work done at the centre will move to other existing Norwich Union Insurance centres in Glasgow and Sheffield, as well as to the firm's offshore centre in India.

Of the 321 staff affected, 180 work in motor insurance customer service, with a further 40 in home insurance customer service. The rest work in a range of support and administrative roles.

Commenting on the move, Simon Machell, chief executive of Norwich Union Insurance, says: "It is always a difficult decision to close any part of our operation with the resulting impact on people and jobs, but we have to remain competitive in a constantly-changing market."

In a separate move, Norwich Union says it is also cutting 17 staff from its technical support team in Sheffield.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

UK backlash against offshore call centres brews

UK backlash against offshore call centres brews

16 June 2006  |  14816 views  |  0 comments
Union warns of new wave of offshoring

Union warns of new wave of offshoring

06 March 2006  |  7975 views  |  0 comments
Abbey reviewing Bangalore call centre

Abbey reviewing Bangalore call centre

27 October 2005  |  10171 views  |  0 comments
Aussie customer data for sale in Indian call centre racket

Aussie customer data for sale in Indian call centre racket

15 August 2005  |  6634 views  |  0 comments
Norwich Union offshores another 950 jobs

Norwich Union offshores another 950 jobs

22 September 2004  |  4475 views  |  0 comments
Norwich Union to shift IT jobs to offshore outsourcers

Norwich Union to shift IT jobs to offshore outsourcers

09 June 2004  |  6635 views  |  0 comments
Norwich Union to shutter Cheadle back office

Norwich Union to shutter Cheadle back office

15 July 2003  |  3980 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.capgemini.comvisit www.thomsonreuters.info

Top topics

Most viewed Most shared
Buffett rubbishes cryptocurrencies; South Korea preps exchange crackdownBuffett rubbishes cryptocurrencies; South...
11550 views comments | 15 tweets | 17 linkedin
BNP Paribas Asset Management completes fund transaction blockchain testBNP Paribas Asset Management completes fun...
10161 views comments | 14 tweets | 33 linkedin
Europe begins Open Banking era in subdued styleEurope begins Open Banking era in subdued...
9600 views comments | 32 tweets | 34 linkedin
Crypto mining threatened by power capacity concernsCrypto mining threatened by power capacity...
9465 views comments | 17 tweets | 18 linkedin
Exchanges call for global fintech standardsExchanges call for global fintech standard...
9194 views comments | 17 tweets | 13 linkedin

Featured job

Competitive base + commission + benefits
London, UK

Find your next job