ICBC implements PacificNet IVR platform for telephone banking
30 November 2005 | 5603 views | 0
Industrial and Commercial Bank of China (ICBC), the country's largest commercial bank, has contracted with Hong Kong-based PacificNet for the development and implementation of an interactive voice response (IVR) telephone banking system.
Financial terms of the deal were not disclosed.
PacificNet says its Beijing subsidiary, PacificNet Linkhead, was awarded the tender to manage installation to integration of the IVR system, which will support the bank's new telephone banking services.
The vendor says implementation of the project has already commenced.
Brian Lin, CEO of PacificNet Linkhead, says the ICBC deal "symbolises our service expansion from telecom into the banking industry".