Royal Bank of Canada computer glitch causes payments chaos

Royal Bank of Canada computer glitch causes payments chaos

Royal Bank of Canada says it will be working over the weekend to update customer accounts following a computer glitch that has caused payroll delays for thousands of Canadian workers.

The bank fell behind in processing salary deposits for Ontario government workers after running into systems problems during a software upgrade earlier this week.

After fixing the coding, RBC staff have worked round the clock trying to clear the transaction backlog caused by the failure. Millions of transactions, from direct pay deposits to bill payments, were knocked off course during the outage.

In a statement to local press, Rod Pennycook, executive vice president at RBC, apologised for the delays which have affected tens of thousands of civil servants and others awaiting transfers from RBC accounts.

He added: "Our systems are running well and we are making good progress. In addition, we are continuing to be extremely thorough to ensure that all transactions are correctly reflected in client account balances."

RBC says it has 245 staff working round-the-clock shifts to update accounts and verify transactions.

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