Westpac computer error debits customer accounts - Sydney Morning Herald

Westpac customers had millions of dollars incorrectly removed from their accounts during the weekend because of a computer glitch, according to a report in the Sydney Morning Herald.

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Westpac computer error debits customer accounts - Sydney Morning Herald

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Thousands of customers are understood to have been affected by the fault, which deducted regular bill payments - such as mortgage and utility bills - twice from online accounts.

A Westpac spokeswoman told the newspaper that the error has been rectified although the exact cause of the problem has yet to be identified. The bank has re-credited affected accounts and offered temporary overdrafts or increases in credit card limits to customers who were financially stretched by the incident.

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