22 October 2017
visit www.response.ncr.com

Prudential selects BEA WebLogic for call centre system

02 February 2004  |  5141 views  |  0 Prudential selects BEA WebLogic for call centre system

UK insurance group Prudential is installing BEA Systems' WebLogic Server and WebLogic Portal to support its call centre application, 4Front.

Approximately 800 customer services staff, based throughout the UK and India, will use the 4Front application to access customer data and product information.

The WebLogic technology will provide call centre staff with a single view of the customer and their associated product holdings. BEA says the platform can can handle 80% of current call centre transactions.

Jeremy Gray, head of IT architecture, Prudential, says: "The decision to select BEA WebLogic over other technologies was based upon a number of reasons, not the least of which is the good fit with existing resources and technologies already in use at Prudential."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Prudential to sell Egg to the highest bidder

Prudential to sell Egg to the highest bidder

26 January 2004  |  5753 views  |  0 comments
Shares in Egg rise on MBNA bid rumours

Shares in Egg rise on MBNA bid rumours

14 January 2004  |  6418 views  |  0 comments
Prebon Yamane rolls out broking STP system on BEA WebLogic Platform

Prebon Yamane rolls out broking STP system on BEA WebLogic Platform

24 November 2003  |  4911 views  |  0 comments
Capita wins Prudential 'open book' life deal

Capita wins Prudential 'open book' life deal

20 November 2003  |  3499 views  |  0 comments
London Clearing House selects BEA for technology renewal programme

London Clearing House selects BEA for technology renewal programme

12 November 2003  |  4086 views  |  0 comments
Fundtech adds support for BEA WebLogic 8.1

Fundtech adds support for BEA WebLogic 8.1

09 September 2003  |  3489 views  |  0 comments
Wachovia selects BEA WebLogic for online FX application

Wachovia selects BEA WebLogic for online FX application

19 August 2003  |  4496 views  |  0 comments
Eontec adds support for BEA WebLogic platform 8.1

Eontec adds support for BEA WebLogic platform 8.1

06 August 2003  |  4006 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.vasco.comvisit www.atos.net

Top topics

Most viewed Most shared
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
13545 views comments | 17 tweets | 28 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
12474 views comments | 22 tweets | 28 linkedin
satelliteGates Foundation backs Ripple collaboratio...
9609 views comments | 13 tweets | 10 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
9275 views comments | 12 tweets | 23 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8622 views comments | 9 tweets | 18 linkedin

Featured job

Find your next job