11 December 2017
visit http://response.ncr.com

Prudential selects BEA WebLogic for call centre system

02 February 2004  |  5169 views  |  0 Prudential selects BEA WebLogic for call centre system

UK insurance group Prudential is installing BEA Systems' WebLogic Server and WebLogic Portal to support its call centre application, 4Front.

Approximately 800 customer services staff, based throughout the UK and India, will use the 4Front application to access customer data and product information.

The WebLogic technology will provide call centre staff with a single view of the customer and their associated product holdings. BEA says the platform can can handle 80% of current call centre transactions.

Jeremy Gray, head of IT architecture, Prudential, says: "The decision to select BEA WebLogic over other technologies was based upon a number of reasons, not the least of which is the good fit with existing resources and technologies already in use at Prudential."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Prudential to sell Egg to the highest bidder

Prudential to sell Egg to the highest bidder

26 January 2004  |  5778 views  |  0 comments
Shares in Egg rise on MBNA bid rumours

Shares in Egg rise on MBNA bid rumours

14 January 2004  |  6447 views  |  0 comments
Prebon Yamane rolls out broking STP system on BEA WebLogic Platform

Prebon Yamane rolls out broking STP system on BEA WebLogic Platform

24 November 2003  |  4931 views  |  0 comments
Capita wins Prudential 'open book' life deal

Capita wins Prudential 'open book' life deal

20 November 2003  |  3513 views  |  0 comments
London Clearing House selects BEA for technology renewal programme

London Clearing House selects BEA for technology renewal programme

12 November 2003  |  4104 views  |  0 comments
Fundtech adds support for BEA WebLogic 8.1

Fundtech adds support for BEA WebLogic 8.1

09 September 2003  |  3504 views  |  0 comments
Wachovia selects BEA WebLogic for online FX application

Wachovia selects BEA WebLogic for online FX application

19 August 2003  |  4793 views  |  0 comments
Eontec adds support for BEA WebLogic platform 8.1

Eontec adds support for BEA WebLogic platform 8.1

06 August 2003  |  4018 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.atos.netvisit http://info.nice.comvisit www.response.ncr.com

Who is commenting?

Top topics

Most viewed Most shared
Revolut lets customers buy Bitcoin, Litecoin and EthereumRevolut lets customers buy Bitcoin, Liteco...
18522 views comments | 26 tweets | 22 linkedin
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
11420 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
7864 views comments | 15 tweets | 21 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
6659 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
6091 views comments | 19 tweets | 10 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job