Barclays outsources ATM network to Wincor Nixdorf
21 January 2004 | 8002 views | 0
UK bank Barclays has signed a five year contract with Wincor Nixdorf for the management and maintenance of its national network of ATMs.
The contract, which will start in Spring 2004, covers 3900 Barclays and Woolwich cash machines, as well as deposit devices and statement printers.
Wincor Nixdorf will provide ATM maintenance services from its help desk in Dartford, Kent. Barclays says under the deal, staff from its existing ATM help desk will be offered the opportunity to move to Wincor Nixdorf. The bank says it has consulted with finance union Unifi on the transfer.
Steven Robinson, director of Barclays Enable, says the contract will improve the availability of ATMs across the bank's network.
"Whilst we will retain control of our ATM strategy, Wincor Nixdorf is well placed to perform management and maintenance of this channel, as they have strong expertise in managing this type of project, as well as the national network to enable them to do so," says Robinson.