Latest TSB News: Finextra Research

TSB pilots banking pods

TSB has partnered with ATM provider Note Machine to open banking pods to replace local branch services that are due to close in Spring and also to venture into new areas where the bank has yet to establish a presence.

06 February 2023

/security

Up to a quarter of APP fraud victims could lose out under new reimbursement rules

New APP fraud reimbursement rules implemented by the Payment Systems Regulator could lead to around a quarter of victims being denied refunds warns UK bank TSB.

09 January 2023

/regulation

TSB fined £48.6 million over operational resilience failures

UK regulators have levied a £48.6 million fine on the TSB for a bungled IT migration programme in 2018 that locked customers out of their accounts for weeks and led to months of ongoing technical problems.

20 December 2022

/retail

TSB connects consumers to fintechs with Marketplace app

TSB Bank recently launched TSB Marketplace on their mobile app. The service will connect customers to fintechs to aid them in making informed financial decisions. Finextra spoke to head of open banking and partnerships at TSB, Aruna Bhalla, about the service and what opportunities it opens up for consumers.

02 September 2022

/retail

Starling and Monzo top customer satisfaction survey

Digital challengers Starling and Monzo have been ranked the top personal and business current account providers in the UK.

15 August 2022

/crime

Lloyds, Santander, Barclays, TSB demand Google, Facebook reimburse online fraud victims

As reported in The Telegraph, UK banks have urged Big Tech and telecommunications firms to take responsibility for their contribution to the rise of online fraud and voluntarily reimburse victims.

25 July 2022

/security

TSB warns of spike in impersonation fraud

TSB has issued an urgent warning to customers over growing rates of impersonation fraud, with duped customers losing up to £4000 on average.

20 April 2022

/payments

TSB duplicates payments from customer accounts

TSB is facing a furious reaction from customers after taking duplicated payments from an unknown number of accounts.

15 March 2022

/identity

TSB overhauls onboarding with Onfido’s biometric facial recognition

TSB has shaved 20 minutes off its onboarding journey to allow accounts to be opened in just 10 minutes. Further, mobile functionality has been updated so only eight scrolls are needed to sign up on a mobile device, compared to 60 scrolls on the website.

24 February 2022

/payments

TSB launches small business payments app

TSB has teamed up with Manchester-based fintech Bankifi to launch a small business banking app that helps ease the burden of chasing overdue invoices.

16 February 2022

/sustainable

TSB puts carbon tracking control in customers’ hands

UK bank TSB has teamed up with fintech startup Cogo to help customers monitor and reduce their carbon footprints.

08 December 2021

/startups

Former TSB chief Paul Pester moves into fintech with social network for money

Paul Pester, the former TSB chief executive who fell on his sword in the wake of a disastrous IT failure at the UK lender, is set to launch a social networking app enabling friends and family members to share money.

06 December 2021

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