Retail banking - Long Reads, News, Articles & Research: Finextra

Fintok: Should your financial brand be on TikTok?

TikTok is projected to have over 955 million active users by 2025. It is one of the most popular social media platforms in the world, especially with younger demographics. However, TikTok is often perceived to be quite an unserious platform, mostly used for a few seconds of dancing or comedy, but this is not the case. TikTok is an infective app....

15 September 2023 /retail

Can AI enhance customer relationship management?

Valentine Horstmann Product Manager at Worldline

Can AI enhance customer relationship management?

What is the true impact of artificial intelligence (AI)? How can AI transform the relationship between the advisor and the customer? What services and features can AI bring to the banking sphere? The financial services industry has until recently been homogeneous, with many traditional firms offering similar products and services to similar custom...

11 July 2023 /retail

What technologies are being used by European providers to ensure smooth interactions?

Madhvi Sonia Head of Content at Finextra

What technologies are being used by European providers to ensure smooth interactions?

This is an excerpt from The Future of Digital Banking in Europe 2023, a Money 20/20 special edition. Looking to the future, the financial services and fintech industries will be reliant on technology and collaboration to move the needle. Digital transformation across mobile devices, chatbots and automation has led to digital banking becoming more ...

06 June 2023 /retail

How reactive banks can build resilience for customer and organisation

Richard Kalas Client Solutions Director for Retail Banking at GFT Group

How reactive banks can build resilience for customer and organisation

Economic volatility has ushered in a new wave of financial concern for the UK. Customers of banks who lack in-depth financial knowledge are now relying on banking providers to help inform them to make wiser financial decisions as inflation continues to surge. Guiding customers through the cost-of-living crisis is vital for the well-being of custom...

23 February 2023 /retail

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

Renato Oliveira CEO at ebankIT

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Customers are demanding new digital banking experiences. The coming years will be a golden age for innovators, who will be able to create new revenue streams, introduce bold propositions and drive the industry forward. Conversely, institutions that are un...

21 February 2023 /retail

Why credit unions must learn to lean on fintech

James Berry CEO at Great Western Credit Union

Why credit unions must learn to lean on fintech

From financial insecurity to lockdowns preventing access to high street bank branches, the pandemic brought numerous changes to the way both people and businesses handle their money. The impact accelerated the need for more advanced technological solutions, including increased accessible banking options at a time when leaving the house was not enc...

29 December 2022 /retail

The Future of Digital Banking in North America: Chain reactions - Cryptocurrency vs. remittances

Madhvi Sonia Head of Content at Finextra

The Future of Digital Banking in North America: Chain reactions - Cryptocurrency vs. remittances

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. The payments landscape is currently undergoing intense digital-led transformation, but is there a place for both remittances and crypto? Across the spectrum of cryptocurrency and money transfers, how are digital currencies are finding a space in the indus...

25 October 2022 /retail

The Future of Digital Banking in North America: Offence and defense - Fraud vs. regulation

Sehrish Alikhan Reporter at Finextra

The Future of Digital Banking in North America: Offence and defense - Fraud vs. regulation

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Post Covid-19, North America has seen significant market growth in e-commerce and digital payment systems. Financial institutions are determining how to move forward where non-traditional payment systems are being introduced. To confront these waves of ch...

25 October 2022 /retail

Alex Jimenez

Consumer trends changing banking

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Lauren was five months pregnant. For the past few months, she and her husband had been making plans to welcome their new child. As she drove her trusty 2016 Toyota Yaris to run errands, she began thinking about getting around with her child. She looked in...

24 October 2022 /retail

The Future of Digital Banking in North America: How vulnerability will lead to better protection

Níamh Curran

The Future of Digital Banking in North America: How vulnerability will lead to better protection

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Digital banking is now very much in the mainstream, with the World Bank reporting that two-thirds of adults globally make or receive digital payments. However, with the successful rise of digital banking in North America, vulnerability has become a commo...

24 October 2022 /retail

Open banking: The next frontier for enhancing financial experiences

Nate Marquiss Director of Financial Services at Trustly

Open banking: The next frontier for enhancing financial experiences

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. We are in an era of great economic, environmental, and political change, and the immediate effects on the global market are increasingly noticeable. The pressures that transpire from these changes have domino effects on how digital and financial services ...

24 October 2022 /retail

Banks and fintech firms: The symbiotic relationship

Níamh Curran

Banks and fintech firms: The symbiotic relationship

Customers expect a lot more from their banks today. They anticipate a full digital experience that engages with them on an individual, personalised basis. Fintech firms have excelled in customer experience and are far better at providing tailored products and services than the banks, despite the latter’s advantages in infrastructure and inherited ...

11 August 2022 /retail

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