Retail banking - Long Reads, News, Articles & Research: Finextra

How can behavioural authentication enhance a bank’s customer experience?

In an age where digital experiences are being redefined by giants such as Netflix and Amazon, banks also need to step up their game in enhancing customer experience. The ease, personalisation, and seamless interaction offered by these entertainment and retail platforms set a high bar for customer expectations. It becomes imperative for banks to em...

24 January 2024 /retail

Sehrish Alikhan Reporter at Finextra

Rise of the superapp

Gartner forecasts that 50% of the population will be using superapps by 2027, predicting a skyrocket in usage for the future. Yet where did they come from and what do they do? Superapps are mobile or web applications that offer users multiple services on a single platform. These multi-service applications include mini-apps and features that allow u...

10 January 2024 /retail

How leading finance and insurance firms are already capitalising on AI

Theo Michalopoulos General Manager, Financial Services Industry at Microsoft

How leading finance and insurance firms are already capitalising on AI

AI has an incredible breadth and variety of use cases for financial services organisations – but there is a strategic thread that should tie them all together. When used well, AI helps financial firms do more of what they’re great at. Banks want to do more banking, provide more mortgages, make good credit risk decisions and take the right assets o...

10 January 2024 /retail

Will 2024 be a progressive year for fintech investment?

Kirsty Rutter Fintech Investment Director at Lloyds Banking Group

Will 2024 be a progressive year for fintech investment?

The fintech investment landscape in 2023 has been challenging, with a strong focus on generative artificial intelligence. With wider uncertainty, investors have been more comfortable holding their money in savings and money market products, than taking the risk and reward of investing in new businesses. So, as we look to the year ahead, with intere...

04 January 2024 /retail

3 components of a successful embedded finance strategy

George Toumbev Chief Commercial Officer at NatWest Boxed

3 components of a successful embedded finance strategy

From talk to action Embedded finance is a growing and potentially very valuable opportunity for companies that get it right. The ability to build financial products that are designed around the needs of customers and offered at the heart of the customer journey can be a winning formula. Getting it right means the chance to build long-lasting custo...

11 December 2023 /retail

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

Madhvi Sonia Head of Content at Finextra

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

In 2022, the UK chancellor of the exchequer Jeremy Hunt planned to “turn the United Kingdom into the world’s next Silicon Valley.” A year on, the Hunt’s Autumn Statement opened with a comment on how “the work is not done,” but the UK government would focus on “reducing debt; cutting tax and rewarding hard work; backing British business; building...

27 November 2023 /retail

Behind the boom of Pay Now Buy Later in the APAC Region

Günther Vogelpoel CEO at Recharge

Behind the boom of Pay Now Buy Later in the APAC Region

Pay Now Buy Later (PNBL) is an approach to personal finance where consumers only spend what they have – providing a much more sustainable financial foundation for households, parents, and younger generations. The essence of PNBL is that consumers make upfront prepaid payments on digital top up cards so they can buy a product or asset in the future....

15 November 2023 /retail

The King’s Speech: What does it mean for the future of fintech?

Madhvi Sonia Head of Content at Finextra

The King’s Speech: What does it mean for the future of fintech?

During his first speech as part of the State Opening of Parliament as monarch, King Charles defined and summarised the UK Government’s, and notably, Prime Minister Rishi Sunak’s priorities, for 2024 ahead of the next general election. Ministers intend to pass 21 laws across social changes, energy and environment, housing, policing, crime and justi...

08 November 2023 /retail

Disrupting banking: Revolution through digital transformation

George Kotsakis Banking Lead at Profile Software

Disrupting banking: Revolution through digital transformation

The financial services ecosystem is undergoing a digital disruption and banking is no exception; The digital evolution of core banking is underway, and the technological advancements play a catalyst role for banks to stay resilient and craft their compelling value propositions to meet the evolving customer expectations. The world is rapidly changi...

03 November 2023 /retail

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond

Alex Jimenez

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond

A good digital transformation strategy in 2024 should consider concept to execution across every aspect of the business. But before any bank gets started, they must ask themselves: what are we trying to solve? I distinctly remember a time – a couple of decades ago now – when a few banks decided to automate anything and everything they could. A hug...

23 October 2023 /retail

Níamh Curran Senior Reporter at Finextra

Fintok: Should your financial brand be on TikTok?

TikTok is projected to have over 955 million active users by 2025. It is one of the most popular social media platforms in the world, especially with younger demographics. However, TikTok is often perceived to be quite an unserious platform, mostly used for a few seconds of dancing or comedy, but this is not the case. TikTok is an infective app....

15 September 2023 /retail

Can AI enhance customer relationship management?

Valentine Horstmann Product Manager at Worldline

Can AI enhance customer relationship management?

What is the true impact of artificial intelligence (AI)? How can AI transform the relationship between the advisor and the customer? What services and features can AI bring to the banking sphere? The financial services industry has until recently been homogeneous, with many traditional firms offering similar products and services to similar custom...

11 July 2023 /retail

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