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Retired Member

Retired Member 

It'll never catch on

That OnePulse card will never catch on. I mean - look at it - it's way too big.

Retired Member

Retired Member 

HSBC and Abbey are not lemmings on chip and pin

I applaud HSBC and Abbey National for not being lemmings on the European push to chip and pin for online banking. They are considering alternative methods for two factor authentication, that are both less intrusive for customers, and potentially more effective. Finextra: HSBC investigates 'out of band' authentication for Web users HSBC and Abb...

Trends in Financial Services

Retired Member

Retired Member 

China: Flying and Banking

This week Singapore Airlines (SIA) bought a ~16% stake in China Eastern, a domestic Chinese airline, which is in the worst financial condition of the big three Chinese carriers. This by itself is groundbreaking news as it’s the first foreign investment in a domestic Chinese airline, but when you consider the recent takeover bid for Qantas in Austr...

Asia Financial Services

Retired Member

Retired Member 

Net Promoter Score vs Customer Satisfaction score?

There is much debate on the value of customer loyalty metrics. This post from my other blog, has attracted some debate, so thought I would open it here to this audience. The subject of customer loyalty measurement is a controversial, and deep topic for bankers. I have no particular axe to grind here on the debate, and am just curious which measur...

/retail

Retired Member

Retired Member 

Subprime: the contagion effect spreads

Despite the repeated assurances by the US Federal Reserve, it seems that the global financial communities are not assured that the credit squeeze has been contained or that it is a localized problem. Today, Bank of England and European Central Bank added to these concerns by offering to inject more liquidity in the system - a move coinciding with ...

Retired Member

Retired Member 

E-commerce for beginners part one: Lily Rose Petunia

A friend of mine works in television as a director - which seems interesting to me - but he's recently developed an interest in web development - which seems odd to me. He's also just formed a new band so he decided to set up an e-commerce site to sell CDs. By his own admission he is a complete beginner to the field, although the end result look...

Retired Member

Retired Member 

Consultant banks: the new frontier?

Recently I answered a question on LinkedIn regarding the main drivers of growth in the operating models of financial services. Briefly, the question related to whether there are alternate models for managing the operations of financial services that go beyond the pursuit of efficiency, productivity, etc. I had then responded that the boutique ban...

Trends in Financial Services

Retired Member

Retired Member 

China: You can invest abroad...but not quite yet.

China, well known for its capital controls, made some steps towards loosening those controls for individual investors last month with the announcement that individual mainland Chinese investors would be able to invest in the HK stock market although now it appears the implementation will be delayed slightly according to an announcement by the Bank...

Retired Member

Retired Member 

Top 100 Network Security Tools

Fyodor, the author of the popular Nmap FOSS for network exploration or security auditing, has released the list of the top 100 network security tools (excluding Nmap). He has compiled the list based on the responses from 3,243 people in the Nmap mailing list. Relating to my post on the malware attack on BoI, I think that the sysadmins of the bank...

/security Information Security

Retired Member

Retired Member 

Fallen Citadel: Malware Attack on Bank of India

Story URL: http://www.theregister.co.uk/2007/09/01/bank_of_india_website_takeover/ The recent, crippling, malware attack on the website of Bank of India (http://www.bankofindia.com) is a stark reminder of how far away are the banks from offering secure net banking facilities. Obviously, BoI is not the only bank to suffer from a security lapse; mo...

Information Security

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