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Craig Farley Head of Solution Consulting at IPI

The benefits of omnichannel customer contact

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important role in the experience they have with that brand, and therefore have a huge knock-on influence on how that brand is perceived. A subpar customer expe...

07 November 2023 /people /cloud Cloud Migration