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AI-enabled banking distribution models Whether through chatbots or voice assistants, bank customers are beginning to experience Banking AI and are responding favourably. Initially, the focus of these ...
Following on from my post on a conversational interface framework and the road to conversational interfaces, here's a quick overview of some of the innovators that have taken early advantage of conv...
Banking Channels History Customer interaction and channels preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking...
Conversational interfaces are gaining momentum both in banking and pretty much every other industry. However the landscape of technology to support can be confusing and complex. The framework pictured...
Whilst most writers will turn their attention to reviewing the past year or more likely their predictions for the coming year, Christmas is a time to think not only of our loved ones but of others les...
Past Software to help people manage their money has been around almost as long as PC’s. Intuit was one of the first to provide such a solution and was founded in 1983, with Microsoft following 8 years...
Those that know me personally know that I love technology, especially where it improves our lives. My most recent acquisition is a robotic roti maker, and having used it I’m sharing what I learnt an
Within just a few years, banks will be using AI to ensure that you get the most value from your money – and your data – from the cradle to the grave. Banks are already embedding AI and data analytic
Not many people are comfortable letting others know the state of their finances – their current-account balance, size of mortgage, loans, even how much they earn. Money is, after all, private. Which
Forecasts for the upcoming year have become an industry staple, but how often are these predictions correct? In this post I review forecasts made at the start of the year so that you can judge who got...
The history of banking interactions When banking began, banking interaction started physically by visiting a bank, and it was not until the 1980’s that telephone banking came into play. Around the sam...
It’s all about data ecosystems… There’s a long tradition of using time in the bathroom to think and reflect. For the ancient Greek mathematician Archimedes, his understanding of how to measure volume ...