43 Results
Barley Laing UK Managing Director at Melissa
Study after study highlights personalisation is what consumers increasingly expect from the brands they engage with. For example, research from Epsilon reveals that 80 per cent of consumers are more likely to do business with a company that offers personalised experiences. With online financial institutions that rises to 89 per cent, and for those...
13 March 2019 /retail Banking Strategy, Digital and Transformation
It is an inescapable fact that for effective ID verification, and therefore KYC and AML compliance, financial services companies need to access to billions of records in real-time to ensure adequate checks are made while onboarding a new customer, and deliver that all-important smooth customer experience. The issue is, if you are a financial servi...
22 February 2019 /regulation Banking Strategy, Digital and Transformation
Open banking not only opens up a world of opportunity for financial services companies seeking to improve the customer experience, but also presents a potential gold mine for fraudsters, particularly through identity fraud. With more financial institutions than ever before sharing customer data in the open banking world, some of it fraudulent, ther...
01 February 2019 /regulation Banking Strategy, Digital and Transformation
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