174 Results from 2010, /retail
Retired Member
The events of 2007-08 brought banking focus back on to cost efficiency, resource optimisation and all the good stuff in between. But, while enjoying the fruits of this labour, how can banks ensure that the latter doesn’t create pain points for their customers? What is the risk that well-intentioned action will negate itself by jeopardising custome...
06 October 2010 /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
Ashton Kutcher was famous for being the first celebrity to exceed 1 million followers on Twitter (now 5.8m), the famous Zuck has over 850,000 friends on his Facebook fan page, but this is not your average social media profile. The profile of your average Facebook user shows typically some 130 friends (source:Facebook), and the average Twitter user...
04 October 2010 /retail Finance 2.0
Chandrashekar Gopalarao Product Manager at Infosys Technologies Ltd
The recent news about the flood of complaints received by top banks in the UK has understandably evoked serious concern. FSA has called upon the banks to overhaul their complaints handling mechanism. In the days ahead the banks are sure to come under intense scrutiny and would be expected to show some good results in this area. Obviously there i...
02 October 2010 /retail
The issue of how to make the migration to a truly customer centric organization is often agonized over. While many are keen to see that goal materialize, there are just as many who feel organizational inertia and long entrenched silos are just too significant a hurdle to circumvent. Innovation in the customer space is often a challenge too. How do...
23 September 2010 /retail /wholesale Innovation in Financial Services
How did we do it? The existence of contactless technology in the payments market has been a topic of much discussion and over the last two years we have seen significant progress globally, with many making strong headway with their contactless developments. One of the latest countries to announce its move to contactless was The Netherlands where t...
20 September 2010 /payments /retail
Paul Love VP Business Development at Konsentus
Well the confidence and optimism from Wednesday was still evident at the end of yesterday. Last year people had ideas, this year they are actually doing something about them and actively looking for opportunities, which is such a positive sign for the industry. For me, day two was about innovation, looking at the technology we use and what the f
17 September 2010 /payments /retail
No restructuring is pain free, especially in the complex business of financial services. And in the aftermath of the crisis, the industry has undergone widespread re-jigging through consolidation, merger, integration, compliance, cutback or transformation. Cost and effort apart, restructured organisations worry about how this move will impact the ...
17 September 2010 /retail Innovation in Financial Services
More and more of us are turning to online banking as a convenient way to manage our money. In fact, the UK Payments Administration reports that in the first half of 2009, 22 million adults used internet banking on their main current account. This means that for the first time ever more than 50 per cent of regular internet users (41.4 million) are ...
16 September 2010 /retail
At their annual ThinkBanking event last Thursday (Sept 9th) in Sydney,the Google Financial Services Team released their latest behavioral research supported by Global Reviews’ Customer Experience Benchmarking. The results are a shock to those expecting traditional marketing methods to strongly influence customer behavior in respect to product selec...
13 September 2010 /retail Innovation in Financial Services
The perfect Ad is something advertisers dream about. Some "mAd" Men, go their entire career searching for it, others who are creatively gifted, come up with home runs, Gold Lions and accolades time and time again. Mad men have come to believe that if you can get the perfect mix of emotion, message, imagery, nuance and impact - that you c...
07 September 2010 /retail /wholesale Finance 2.0
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