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239 Results from 2015, /retail

Nanda Kumar

Nanda Kumar CEO at SunTec Business Solutions

Back to the Future of Security in Financial Services

If the past few years have taught the world anything, it is that no business is safe online. Cyber criminals are targeting financial services organisations and this battle will rage on until security experts have found a way to stop the flow of new exploits and vulnerabilities. Recently, some of the world’s biggest telecoms, financial services an...

/security /retail

Vinod Sekharankutty

Vinod Sekharankutty VP - Financial Services at Genpact

David versus Goliaths

A new age banker almost like a messiah made an announcement today about "brushing aside" the dinosaurs. Sure most people see the traditional banks as slow, lumbering giants and who are further encumbered by the weight of compliance and regulation all of which are surely brought upon by themselves. Can one digital bank or several of these...

/retail

Retired Member

Retired Member 

Bespoke Digital Banking: the power of Big Data and Predictive Analytics

As consumer expectations towards digital user experience are increasing, more and more banks are striving to provide great customer experience on their digital banking channels – online, mobile, and tablet banking. According to the EFMA - Capgemini World Retail Banking Report 2014, customers with positive experiences are more than three times mor...

/retail

Ben O'Brien

Ben O'Brien Managing Director at Jaywing

10 key steps to implement IFRS 9

In January 2018, banks will have to change the process that currently calculates their credit impairments. While 2018 may seem quite a long way off, there is a lot of work to be done in order to meet the requirements on time. Those who start now to work towards implementation stand themselves in good stead to meet the requirements on time but also ...

/regulation /retail

Retired Member

Retired Member 

FinTech 2.0

Investment keeps flowing into start-ups that are missioned to disrupt financial technology and break banks. The way we obtain loans, invest, accept and make payments is being challenged and disrupted by clever minds all around the globe…but is there an end in sight? Perhaps not, but a halt is probably coming, as the tech-bubble that’s building up ...

/retail

Benjamin Thorpe

Benjamin Thorpe Director at Glory

Optimising cash for retailers with smart safes

Many retailers face the same challenges when it comes to managing cash. Expensive staff time is spent processing cash and correcting errors, only for the cash to be stored on-site before it can be deposited in a bank account, hindering the opportunity for it to be used elsewhere. Not only are these processes costly and inefficient – cash left on t...

/payments /retail

Retired Member

Retired Member 

The Payment Model In Banking: From Stasis To Dynamic Change

The payments landscape is in flux and changing fast. Ahmed Michla of Sopra Banking Software explains what might come next – and how to cope New technology is altering the way payments are made. As a result, what was a very dependable, perhaps staid business model is changing before our eyes into a deep structural challenge to banks. The problem is,...

/payments /retail

Retired Member

Retired Member 

Regulation PS15-22 Insurance Add-ons - from a CX perspective

Ok, I love a good piece of regulation advice, I admit it. I was recently reading FCA Policy statement PS15/22 (https://www.fca.org.uk/news/ps15-22-general-insurance-add-ons-market-study-remedies) on the sale of insurance market add-ons. Ok, so reading policy statements might be everyone’s cup of tea (or double espresso) but actually some of the ...

/retail

Retired Member

Retired Member 

User Training I get nervous around really smart people

04 January 2001. I took a flight to Eastern Europe (Poland) for the first time. Little did I imagine it is going to be the first of the many trips I would make time and again to Eastern Europe. I flew from Mumbai to Warsaw via Amsterdam by KLM airlines. I was going to Warsaw to conduct user training for one of the reputed American Multinational ban...

/retail

Benjamin Thorpe

Benjamin Thorpe Director at Glory

In banking, as in rugby, there’s no room for human error

Congratulations to New Zealand on their Rugby World Cup win at the weekend. The Rugby World Cup has provided numerous iconic images but the vision of South African referee Craig Joubert sprinting from the field at the conclusion of the controversial Scotland Australia match will live long in the memory. Slow motion footage shows that the referee w...

/payments /retail

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