157 Results from 2014, /retail
Andy Hirst VP Banking Solutions SAP at SAP
Nowadays, big data isn’t so much big, as XXXL. Financial institutions are grappling with increased information demand in real time from both customers and regulators, while also finding optimal ways to store, organise, present and monetise the increasing data crush. But how can data be used by banks to provide a better level of service, making c
23 June 2014 /retail
Retired Member
Just two weeks ago, on the 3rd of June, I spoke at ATMIA’s European ATMs conference in London, and published a blog, on the subject of rising interest rates and the impact this will have on the ATM industry. Now, two weeks later, Mark Carney, the Governor of the Bank of England, has given his biggest hint yet that interest rate rises are likely to...
19 June 2014 /retail
Kishen Gajjar Management Consultant at Infosys Consulting
It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...
http://www.wired.com/2014/06/a-slick-concept-for-a-wristband-that-manages-your-manage/?mbid=social_twitter#slide-id-1086161 Token, by Artefact shows a positive step forward in the quest for real time wealth management. The token allows users to input the amounts spent on a range of tokens such as credit cards, debit cards and mobile wallets and ...
18 June 2014 /retail
The UK’s new seven day account switching rule, introduced last year, has important implications for customers and banks alike. But does it really herald a revolution in customer relationships in the financial services sector? Statistically speaking current account relationships are more successful than marriages. According to the Payments Council, ...
18 June 2014 /regulation /retail
Trawling through the mass of articles reporting the closure – or planned closure - of large numbers of bank branches worldwide, you would be forgiven for thinking the end of branch banking was nigh. It is true that digital banking is fundamentally reshaping the way that we transact. However, for much of the world, digital banking is still taking ...
16 June 2014 /retail
Having a customer focus is contrary to the way that most complex organisations think and operate. During troubled times, that distancing from customers tends to increase: the organisation's focus is on survival and getting its employees to do what's best for the organisation, which is too often not what is best for its customers. Knowing this and ...
10 June 2014 /retail
Over recent months, many young customers in America have choosen to switch to banks that don’t have branches such as Simple(bank) in US or are using companies that are not traditional banks like Square or Paypal. Moreover, young customers think that branches do not offer anything unique. A survey from Accenture 2014 North America Consumer Digital ...
05 June 2014 /retail
Act now on transfers before the regulators act on you Despite a significant rise in the number of affluent investors, the wealth management industry’s track record of keeping its customers happy is still poor. One of the key problems affecting customers of execution-only brokers, for example, is the cost and complexity of transferring investment p...
02 June 2014 /retail /wholesale
ATM Cash Management - It might not look like it, but now is the time to prepare for a rise in interest rates. There are still mixed signals on the future of short term interest rates and with the ECB due to loosen monetary policy this week, there may be a natural inclination to put planning for future interest rate increases to one side. Whilst und...
02 June 2014 /payments /retail
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