3 Results from 2014
Abhishek Chatterjee Managing Partner at Gartner Inc.
Think Like Non-Profitable To Design Digital Strategy World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, Financial Services organizations need to quickly adopt to the shift. While designing digital strategy and the relevant customer experience associated with it, Banks must thin...
31 December 2014 /retail Online Banking
Digital Transformations are enabling Organizations to Differentiate at the front ( sells, marketing services) & standardize at the back (increase efficiency and profitability through operational efficiency and process simplification). Digital Strategies are executed at 3 levels, i.e. Business, Operations and IT. I call them the Holy Trinity. Wh...
20 December 2014 /retail Online Banking
Today's customer expects a uniform and relevant customer experience across channels. Nowadays it is common for a customer to traverse through multiple channels to complete a transaction. For instance, a typical banking customer starts his/ her journey at the branch, moves on to the web to initiate a process, tracks the status on mobile, accesses c...
18 December 2014 Innovation in Financial Services
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