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At the outset of 2020, nobody in the banking industry could have predicted the chain of events that would unfurl. But it hasn’t all been doom and gloom – this year has seen unparalleled technological ...
When I think about the next couple of years for the UK banking industry, this nightmare scenario comes to mind. A milkman is going door-to-door collecting empty bottles. As he peers ahead through the ...
Banks won’t come out of this pandemic unscathed – ISG analysis suggests that EMEA banking revenues could be hit by up to 40% in 2021. Interest margins are being squeezed hard, capital ratios are under...
Even with the most careful preparation, planning for the new year may look a little different this time around. Despite a turbulent year nearly being visible in the rearview mirror, external factors a...
While every sector has been affected by COVID-19 in some way, the retail industry has experienced one of the most dramatic shifts of all. With the UK and much of Europe in a second lockdown many brick...
COVID has forced us to adjust fundamental aspects of our lives with little warning and against a background of anxiety and uncertainty. However, while they test us, such dislocative events can also fo...
In today’s ever-changing business landscape, where companies need to try and stay ahead of their competition, innovation should be one of the most important focus areas. According to strategy consulta...
Like everyone else, insurers have had a tough year with COVID-19 and the ensuing economic uncertainty. The sudden re-modelling of their businesses around mass working from home, the collapse in the ma...
The COVID-19 pandemic has changed life as we know it. People have switched traditional retail stores for online delivery, students at schools and universities have had to switch from in-person classes...
The COVID-19 pandemic upended economies and communities worldwide, and unfortunately, the financial implications stemming from the outbreak are expected to last for years as unemployment numbers rise ...
When the pandemic hit, people quickly grew accustomed to carrying out a number of key tasks online, from grocery shopping to catching up with their friends and family. However, they were more enthusia...
In my previous blog (click here) I detailed how the Fraud threat landscape for cards has changed significantly, with a reduction in card fraud in some of the major markets as consumers are spending l...