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News and resources on cyber and physical threats to banks and fintechs worldwide.

Cybersecurity concerns on the rise for consumers

A majority of consumers believe it is harder to secure their information on digital platforms than their physical homes, according to recently published research.

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Cybersecurity concerns on the rise for consumers

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

However, the stigma around falling victim to online scams means that the majority of consumers feel too ashamed to report any cases.

The report from Mastercard found that three-quarters (76%) of consumers are more concerned about cybersecurity than they were two years ago. 

A similar number (70%) believe “it is harder to secure my information on digital platforms than it is to secure my physical home."

The concern is across the globe with Singapore (89%), Brazil (86%) and India (81%) all above the average while the US (78%) and the UK (74%) were in line with the global standard. 

The report also argues that cybersecurity has become a "dinnertime conversation" with almost half (44%) of respondents stating that they think about it more than job security.

While there were few regional differences, the report does show that younger consumers are more likely to fall victim to online fraud. Although 80% of consumers have received a scam attempt in the last year, the engagement tends to decrease with age - gen Z (43%), millennials (39%), gen X (22%) and Boomers (14%). 

Shopping and retail fraud is most common form of fraud (39%), followed by investment and crypto scams (35%), identity theft (33%) and romance scams (29%).

Yet despite these statistics, attempts to address the cybersecurity concerns are hampered by the stigma involved. More than half (56%) of respondents say they would feel ashamed if they fell victim to an online scam. 

In addition, 49% of respondents said they would feel too embarassed to tell anyone about a fraudulent transaction.

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Comments: (2)

Steven Hatton

Steven Hatton Co-founder, Director at Authentiq8 Me

Is it up to consumers to start putting pressure on website owners to improve the security of their sites and customer data?

Maybe starting with getting rid of Passwords and 2FA with insecure transmission of so called secure codes.

Pawel Stezycki

Pawel Stezycki Principal Finance Industry Consultant at SpyroSoft

You don't need to be a genius to see it: AI tools will supercharge fraud. AI tools are there for fraudsters too, and we may just be seeing the beginning of it. Imagine phishing + spearphishing combined — fraudsters will be able to conduct more personalized attacks at scale.

Considering fraud prevention takes time to  teach users the right habbits, I'm really supprised many banks seem to postpone introducing antifraud programs. I guess prevention is not sexy enought to get good KPIs.      

 

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

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