Social media

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/Social media

It's all mobile at Sibos 2011

Adam Kennedy, product director at VocaLink, discusses channel and mobile delivery prior to Sibos.

/Social media

SunGard on the 'Well-managed money' study

David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.

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Amex taps Twitter and Facebook for charitable giving; inspires stream of invective

American Express has launched a UK charity campaign, pledging 50 pence to the Prince's Trust every time someone shares on Twitter or Facebook something that inspires them.

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Multiple personalities: Financial services firms honing social media comms effort

Financial services firms are becoming more sophisticated in their use of social media channels, with many banks now using multiple profiles on Twitter and Facebook to target different audiences or provide specific services, according to research from Corporate Insight.

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Bloomberg taps consumer sentiment for equity analytics

Bloomberg is to begin offering traders social media analytics as a real-time sentiment indicator for stocks heavily influenced by consumer opinion.

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Mobile and social to emerge as power channels for banking

New data from the UK's Office of National Statistics demonstrates the critical importance to banks of mobile and social channels to the consumer, with 91% of young adults connected to social networking sites, and nearly half of all Web users accessing the Internet via their mobile phone.

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Dupaco Credit Union and DBS using location-based apps to lure customers into the branch

Dupaco Credit Union is using location-based social media application FourSquare to reward customers who visit its branches with prizes ranging from koozies to the chance to feature on billboards.

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Want to know the future of social data and collaboration?

James Gardner of Spigit discusses the Innotribe's big theme of social data and collaboration ahead of this year's Sibos.

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Want to know the future of digital identity?

Tony Fish of AMF Ventures discusses the big theme of digital identity prior to Innotribe at Sibos this year.

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Finra issues more social media guidance

US regulatory body Finra has set out its latest guidance to securities firms and brokers on the use of social media sites such as Facebook, Twitter and LinkedIn.

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Crook who tapped Facebook to break into online bank accounts jailed

A fraudster who stole £35,000 from online bank accounts after gaining access using personal information gleaned from Facebook has been jailed for 15 months.

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Tweeter lifts lid on Goldman Sachs lift talk

Someone claiming to be a Goldman Sachs employee has set up a Twitter account to publish snippets of conversations overheard in the investment bank's lifts.

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Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

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WallStreetBirds taps Twitter data for stock tips

Modulus Informatics has launched a free online service providing stock trading analysis based on Twitter sentiment data.

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Free coffee up for grabs in social payments experiment

An American mobile application consultant has launched an experiment that lets people download a picture of his Starbucks card to their phones and buy coffee with it.

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MasterCard taps Facebook Places for Yankees campaign

MasterCard is using QR codes and Facebook Places for its 'Check into the Ballgame' marketing campaign, offering customers the chance to win tickets to New York Yankee games.

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First direct site asks for public input on product development

First direct has launched an online portal where members of the public can shape products and services before they are officially released.

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Mobile to become mainstream banking channel - Sabadell

Spain's Banco Sabadell is forecasting that mobile access could become the mainstream channel to the bank for many customers, as it reveals that only one-in-five transactions are currently carried out via the branch network.

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First direct puts social media-savvy marketing man in CEO seat

First direct has appointed Mark Mullen, a social-media savvy former head of marketing at the UK online and telephone bank, as its new chief executive officer.

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Amex partners Facebook for coupons push

American Express has launched a Facebook application that pushes special offers and discounts to cardholders based on their likes, interests and social connections.