Customer relationship management and knowledge management

News/payments

AFP 2022: US is playing 'catch up' with faster payments - UMB Bank

Uma Wilson, EVP, chief information and product officer for UMB bank, joined Finextra for a chat during a break in the action on the exhibit floor of last week’s AFP conference in Philadelphia. She talked about how banks can best answer calls for product innovation and partnership, and provide solutions to pain points that – in some cases at least – have long plagued customers, especially those in the corporate payments and treasury management space.

31 October 2022

Research/Customer relationship management and knowledge managementSentiment Paper

Seeking Approval - Acquirers vs. Transaction Fraud

25 October 2022 465 downloads

Research/Customer relationship management and knowledge management

The Future of Digital Banking in North America 2023

21 October 2022 1154 downloads

Research/Customer relationship management and knowledge management

Banking as a Service: Predictions for 2023

20 October 2022 1005 downloads

Research/Customer relationship management and knowledge management

SaaS: The case for building a new banking business model

03 October 2022 519 downloads

Research/Customer relationship management and knowledge management

Mainframe to Cloud: How to shift applications

05 September 2022 331 downloads

News/regulation

FCA overhauls consumer protection with new Consumer Duty

The Financial Conduct Authority (FCA) has confirmed it will roll-out the Consumer Duty, requiring banks and other financial institutions to drastically improve their consumer protection efforts over the next 12 months.

27 July 2022

Research/Customer relationship management and knowledge management

Rebundling: The Next Stage of the Fintech Evolution

22 July 2022 791 downloads

Research/Customer relationship management and knowledge management

The Future of Digital Banking in the UK 2022

07 July 2022 1386 downloads

News/wholesale

Revolut taps Salesforce to scale its business banking operations

Revolut is to hire 2,800 new sales agents in the coming year and use a suite of Salesforce tools to scale up and transform the business banking arm of its operation.

16 June 2022

Finextra TV/wholesale

The customer engagement imperative: What banks can learn from the FinTech playbook

Gareth Wilson, UK Banking and Capital Markets business lead, Capgemini & Elias Ghanem, Vice President and Global Head of Capgemini Research Institute for Financial Services, reflect on the growth of digitalization across the industry and a shift in customer needs. They discuss the challenges banks are facing as a result, what they should be investing in and leveraging to tackle this challenge, and how they can use data and AI/ML technologies to create superior customer experiences that drive growth. They also reflect on how positioning the CMO as a customer strategist and chief engagement officer can further enhance growth opportunities.

10 May 2022

Research/Customer relationship management and knowledge management

Can you afford compliance?

25 April 2022 461 downloads

News/cloud

Alkami to buy Segmint

Cloud-based digital banking technology vendor Alkami has agreed to buy financial data analytics and transaction cleansing provider Segmint for $135.5 million in cash.

29 March 2022

Research/Customer relationship management and knowledge management

Payments Transformation: Emerging Stronger

10 March 2022 913 downloads

Research/Customer relationship management and knowledge management

The Future of Embedded Finance 2022

28 February 2022 1283 downloads