Latest Chatbot News: Finextra Research

Plum raises another $3m and launches on Android

Closing a second round of funding with a $3 million investment, AI powered smart savings app Plum now boasts a total lifetime investment of $9.3 million.

13 November 2019

News/Chatbot

£1.5m Open Banking challenge finalists named

The UK's Open Up 2020 Challenge has named the 15 fintech firm finalists to each receive £50,000 to help unlock the power of open banking.

13 November 2019

News/Chatbot

AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

AI, cloud, blockchain and quantum computing form some of the pillars the much-discussed Fourth Industrial Revolution, with financial services watching on in anticipation of the disruption they promise in the years ahead.

18 October 2019

News/cloud

Old Mutual enlists AWS for cloud migration

African financial services giant Old Mutual is moving to the cloud, with Amazon Web Services (AWS) as its preferred provider.

16 October 2019

News/ai

YES Bank partners Microsoft to turbocharge chatbot

India's YES Bank has enlisted Microsoft to help revamp its AI-enabled chatbot, using the latest technology to let customers carry out everything from managing their credit cards to checking their loan eligibility.

04 September 2019

News/ai

Avoiding artificial stupidity

While most financial applications of artificial intelligence have been in the customer service space, there are other areas that banks are working with to improve through implementation of innovation technology.

27 August 2019

News/ai

Dissecting AI hype and FOMO

While artificial intelligence is transforming several industries, the financial sector has a lot to learn from specific case studies in non-banking areas such as health, travel and retail. To start at the beginning, despite the term AI having been bandied about with a number of different definitions, the actual definition is simple: technology that appears intelligent.

19 August 2019

News/ai

The Future of AI: Applications for banking business transformation

While artificial intelligence has established itself as a disruptive technology for decades, AI is at the peak of the hype cycle now and banks have started to apply this technology to transform traditional models of businesses.

16 August 2019

News/Chatbot

Build your own robot with speech tech from Tinkoff

Russia's Tinkoff Bank is to sell the proprietary speech recognition software behind its chatbot Oleg to corporate customers.

01 August 2019

News/Chatbot

Innovation driving digital acceleration in Latin America

Swift's Latin American Regional Conference (LARC) explored how banks in the region are looking to increase digitisation, while managing cyber and compliance challenges.

29 May 2019

News/devops

Live: FusionONE 2019 - day two

Welcome to Finextra’s live coverage of FusionONE 2019. The second day of the conference will tackle issues that concern the developers before breaking into streams, focusing on different products.

22 May 2019

News/devops

Live: FusionONE 2019 - day one

Welcome to Finextra’s live coverage of FusionONE 2019. This two-day event is Finastra's first major developer conference, which will see hundreds of developers from fintech companies and banks taking part in a deep dive into FusionFabric.cloud tools and infrastructure.

21 May 2019

News/Chatbot

NextGen Banking London 2019: Live blog

Welcome to Finextra’s live coverage of NextGen Banking London 2019, the one-day event which will explore how the AI revolution will permeate and disrupt the financial services industry and what role the technology will play in the future of finance.

16 May 2019

News/Chatbot

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019

News/ai

Westpac switches on AI chatbot as productivity pressures mount

Westpac is introducing a new AI-powered chatbot to its 4.6 million digital customers as part of a programme to raise productivity and cut costs in the face of a challenging business environment.

07 May 2019

News/Chatbot

Tackling digital transformation in Nordic financial services

SWIFT's Business Forum Nordics event examined how the financial services community in the region can deliver technological innovation while managing emerging risk factors.

04 April 2019

News/ai

Bank of America's Erica chatbot wins over customers

Bank of America says customers are warming to its AI-driven virtual financial assistant Erica, which has surpassed 6 million users and completed more than 35 million client requests.

25 March 2019

News/ai

Bank AI experts gather for NextGen Banking London

AI experts from Barclays, Lloyds Bank, Citibank, Santander, Westpac and State Street will take to the stage at Finextra’s NextGen Banking London conference on 16th May 2019, to stir up the debate on how artificial intelligence is impacting and reshaping financial services.

07 March 2019

News/ai

Danske Bank is using AI to predict IT breakdowns before they happen

Danske Bank is using machine learning technology from IBM for prediction and resolution of IT issues, identifying problems in advance before they impact on the customer.

04 March 2019

News/ai

UBank launches 'digital human' home loan assistant

Australian online bank UBank is set to debut the latest member of its home loan team, Mia, a digital assistant with a human face powered by artificial intelligence technology.

11 February 2019