231 articles tagged with this keyword
News/Call centres
ANZ is looking to reduce staff numbers at its branches in New Zealand in response to increased customer use of direct channels such as the telephone and the Internet.
25 September 2008
Lloyds TSB should be forced to halt all offshoring programmes in return for government support for its takeover of Hbos, according to a union representing thousands of staff at the bank.
23 September 2008
Canada's TD Waterhouse Discount Brokerage has introduced a voice authentication system which will be used instead of questions to verify the identity of clients over the phone.
14 August 2008
China Merchants Bank (CMB) is implementing voice authentication technology supplied by Israel-based PerSay which it will use to verify the identity of customers calling its contact centres.
05 August 2008
Around 500 UK back office staff are facing redundancy following a decision by Barclays not to renew a business process outsourcing (BPO) contract with Siemens.
UK insurance group Admiral is creating 450 jobs over the next three years - of which half will be call centre roles - at a new facility in Newport, Wales.
25 June 2008
UK banking group HSBC is creating 250 call centre jobs over the next two years at its operations in Newport, Wales, but will outsource work currently handled by the unit to outside firms.
19 June 2008
US banking group Citi is closing down its Future Mortgages and CitiFinancial lending units in the UK, leading to the loss of 670 jobs, including 400 call centre roles.
20 May 2008
Barclaycard is set to axe almost 1000 jobs at its recently acquired credit card business Goldfish with the closure of a Scottish call centre and the unit's London headquarters.
08 May 2008
A former Royal Bank of Scotland (RBS) call centre worker has been gaoled for his part in a data theft scam that resulted in the theft of £33,585 from seven customer accounts.
14 April 2008
Barclaycard says it plans to issue over a million contactless payment cards across the UK this year.
04 April 2008
The sub-prime credit crunch will drive retail bank spending on business intelligence (BI) technology from $5.6 billion in 2006 to $9 billion by 2012, according to a global study by market analyst Datamonitor.
06 March 2008
US and European financial institutions will look to shift more technology operations offshore as budgets are squeezed following last year's credit crisis, according to the head of India's Infosys Technologies.
05 March 2008
The UK's Financial Services Authority has fined insurer Norwich Union £1.26 million for failing to protect confidential customer data - including bank account information - from fraudsters.
17 December 2007
Canada's RBC Financial Group is implementing customer relationship management (CRM) technology from Teradata which it will use to support its multi-channel marketing campaigns.
13 November 2007
Integration between the Internet bank and branch banking channels is key to improving the customer experience, according to a pan-European study conducted by TNS on behalf of Fujitsu Services.
09 November 2007
Morgan Stanley has agreed to pay an undisclosed sum to settle an infringement lawsuit relating to patented interactive voice technology with Los Angeles-based Ronald Katz Technology Licensing.
08 November 2007
Dutch banking group ING has disclosed plans to invest EUR94 million in restructuring its Belgium operations over the next five years as it tries to strike the right balance between personal service and direct channels.
07 November 2007
The UK's Nationwide Building Society is creating 200 new jobs as it moves it call centre operations in Swindon to a new purpose-built facility.
18 September 2007
Japan's Sumitomo Trust & Banking is teaming with venture capital firm SBI Holdings to launch a direct banking operation later this month.
11 September 2007
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